Lights

Line status

Red light steady

This is either the line you are now

 

 

 

using or the line you will get when

 

 

 

you lift your handset.

 

 

 

 

Green

light

steady

This is the line that either you or

 

 

 

someone else is using.

 

 

 

 

Green

light

flashing

This is the line on which a call is

 

 

 

coming in.

Green

light

flashing

This is the line of a call you have put

rapidly

 

on hold.

 

 

 

 

Green

light

flashing

This is the line of a call someone else has

slowly

 

 

put on hold from another voice

 

 

 

terminal.

 

 

 

 

PLACING OUTSIDE CALLS You should restrict your CMS lines to incoming calls. If you want CMS agents to be able to place outside calls, you can assign to all agents’ voice terminals a special line not associated with CMS on which agents can place calls to people outside the MERLIN II system.

To place an outside call on a specific line, an agent has to:

1Touch the line button for the line the agent wants to use. The red light next to the line button goes on.

2Lift the handset.

3Dial the outside number.

PLACING INTERCOM CALLS

If your MERLIN II system lines are pooled, the administrator must specify whether agents should have Button Access or Dial Access to Line Pools. Then the agents can access any of the lines in a particular line pool in either of these two ways:

Touching a line pool button (Button Access to Line Pools)

Dialing a code for a specific line pool (Dial Access to Line Pools,

Each voice terminal connected to the MERLIN II system, including your own console and the agents’ voice terminals, has its own intercom number. You can dial intercom numbers to place calls to people connected to your system. On all voice terminals in the MERLIN II system you can place two types of intercom calls:

Ringing Intercom Calls. You can place ringing intercom calls when you want to have a two-way conversation with people connected to the MERLIN II system. Your calls ring at the other person’s voice terminal, and your co-workers lift their handset to hear you and to talk with you.

Announced Intercom Calls. When you place an announced intercom call, your co-worker hears your voice through the voice terminal speaker, but must lift the handset to respond to you.

Using MERLIN II System Features with CMS 6-15

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AT&T 999-501-149 system manual Lights Line status, Placing Intercom Calls