
| Lights | Line status | |
Red light steady | This is either the line you are now | ||
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| using or the line you will get when |
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| you lift your handset. |
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Green | light | steady | This is the line that either you or |
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| someone else is using. |
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Green | light | flashing | This is the line on which a call is |
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| coming in. |
Green | light | flashing | This is the line of a call you have put |
rapidly |
| on hold. | |
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Green | light | flashing | This is the line of a call someone else has |
slowly |
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| put on hold from another voice |
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| terminal. |
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PLACING OUTSIDE CALLS You should restrict your CMS lines to incoming calls. If you want CMS agents to be able to place outside calls, you can assign to all agents’ voice terminals a special line not associated with CMS on which agents can place calls to people outside the MERLIN II system.
To place an outside call on a specific line, an agent has to:
1Touch the line button for the line the agent wants to use. The red light next to the line button goes on.
2Lift the handset.
3Dial the outside number.
PLACING INTERCOM CALLS
If your MERLIN II system lines are pooled, the administrator must specify whether agents should have Button Access or Dial Access to Line Pools. Then the agents can access any of the lines in a particular line pool in either of these two ways:
●Touching a line pool button (Button Access to Line Pools)
●Dialing a code for a specific line pool (Dial Access to Line Pools,
Each voice terminal connected to the MERLIN II system, including your own console and the agents’ voice terminals, has its own intercom number. You can dial intercom numbers to place calls to people connected to your system. On all voice terminals in the MERLIN II system you can place two types of intercom calls:
●Ringing Intercom Calls. You can place ringing intercom calls when you want to have a
●Announced Intercom Calls. When you place an announced intercom call, your
Using MERLIN II System Features with CMS