NIC/File Server/Printer Checklist
Check the following to see if the NIC and file server are sending data to the printer. If the NIC cannot log onto the file server, or cannot service jobs from a file server
•The network printer is not created on that file server. Use PCONSOLE to create the print server on the correct file server.
•Use PCONSOLE to check if the print jobs are being sent to the printer. Be sure the print job is in the print queue and waiting to be printed.
Computer to NIC Connection Checklist
To make sure the computer is communicating with the NIC, perform these tests.
•Print a file from the workstation and make sure the print job gets to the print queue using PCONSOLE. If the print job does get to the queue, the problem is not with the workstation/NIC connection.
•Use CAPTURE to send data to the printer from a workstation software application. See your NetWare print server manual for information.
•Make sure another printer is not taking the print jobs from the queues before the NIC can service the job. To do this, disable the other printer and send another
print job.
NIC Loses Its File Server Connection: If the network printer loses its connection to the file server, it will take approximately five to 10 minutes to reconnect. If the connection is not made after a reasonable amount of time, check the error conditions to troubleshoot the problem.
Unable to Print from a Different Context: The NIC does not support printing from a context other than the one you specified using the MAP utility on your Web browser. To do this, you must create an alias queue. See your NetWare Manual for more info.
Troubleshooting for MacOS
•Is the Macintosh computer connected to the network through Ethernet, and has the correct network port been selected?
•Did you select the correct printer driver, zone, and printer name in the Chooser?
•If you renamed the printer in the Apple Utility, you must turn the printer off then on, and then reselect the printer under its new name in the Chooser.
•If you placed the printer in a new zone, be sure you reselected the zone and the printer name in the Chooser.
•In the following example the printer’s name changed. The default name for the printer is SuperScript 4600N # , where # is the sequential number of 4600N printers installed. If a user changes the name of SuperScript 4600 2 to Mary’s Printer, the last printer in line will be reassigned the name Superscript 4600 2, and the print
path must be changed using the Chooser for the system to work again.
TROUBLESHOOTING
Network Printing Problems | 59 |
