Troubleshooting for NT Server

If you have a problem printing large files from the Pull Printing server the problem may be that the server “timed out.” If this is the case help can be found by accessing the following URL:

http://support.microsoft.com/support/kb/

articles/Q209/3/91.asp

Troubleshooting for NetWare

Use the Network Administration page options to troubleshoot in an IPX environment. The checklists in this section show what to look for. If you are still having problems phone NecTech support at 1-800-632-4650.

NetWare Checklist

Is the NIC name entered correctly? The factory-default name is NEC_<serial number>

The serial number is on the back of the NIC and also shown at the top of the Network Settings page.

Did you assign print queues to the printer? It is recommended you assign each print queue to a specific printer NIC. If print queues are assigned to other network printers, the print jobs may be going to another network printer.

Did you assign the printer to the type Remote Other / Unknown?

If the PCONSOLE NWAdmin settings are correct, the connection between the printer and network may have been broken. Turn the printer off and, using PCONSOLE, wait for the status message Not Connected. Turn the printer on and the status should change to Waiting for Job.

File Server Checklist

Is there enough disk space on the file server and is it running?

Is the correct file server associated with the printer? Use PCONSOLE to check.

Did you have the proper rights to configure the printer?

Computer Checklist

Is the network loaded onto the computer? See your

NetWare documentation.

Is the application set up to print to the printer? Are you using the correct driver?

Is the workstation connected to the correct print queue? Print a file and verify that the file goes to the queue.

Are the print queues assigned to the NIC-connected printer also assigned to another network printer? If they are, the print jobs may be going to that printer.

Is AUTO ENDCAP enabled? AUTO ENDCAP lets you send data to a network printer. If it is not enabled, enable it.

Are text files printing but graphic files not? The printing may be timing out. Use NetWare's PRINTCON or CAPTURE to set a longer timeout period. Set the time to at least two minutes for graphics applications.

NIC Configuration Checklist

If all your hardware connections are correct, check the following

The Network Settings page shows the status for the selected network interface card. This report includes the status of file servers and queues assigned to a printer along with a description of any problems.

The printer may not be assigned to the correct print queues. Use PCONSOLE to direct print jobs to the correct queues, then check to see if the print job is in the queue.

If devices were added or changed, use PCONSOLE to make sure you configured the new devices correctly.

Make sure the printer name has been entered correctly. If you changed the name using the NIC Home Page, you must also change the name in PCONSOLE.

You cannot use PCONSOLE Version 1.0 to configure the NIC. Contact Novell for an upgrade.

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NEC 703-A0368-001 manual Troubleshooting for NT Server, Troubleshooting for NetWare

703-A0368-001 specifications

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