ERROR—CMS Card Faulty or Not Found. CMS Cannot Manage Calls.

Status lndicator: CU 1 (flashing) and CU 2 (on steady)

Audible Signal: A single short beep from the PC

Effect on Call Management: Until this problem is corrected, CMS cannot manage calls. See “Managing Calls if CMS is Disabled” at the end of this section of the manual.

Effect on Data Collection: When this problem occurs, data collection stops. Data on completed calls are saved if the problem is corrected within the same hour in which CMS became disabled. Data on calls in progress when CMS became disabled are lost. When the problem is corrected, data collection resumes.

Possible cause

 

Corrective action

The CMS card has

1

Exit to MS-DOS, and turn off and

become loose.

 

disconnect the PC.

 

2

Make sure the CMS card is installed as

 

 

described in the Installation and Getting

 

 

Started Guide for the Call Management

 

 

System.

 

3

Reconnect and turn on the PC.

 

4

Restart CMS.

 

 

The CMS card is faulty.

If the same message appears on the screen

 

when you try to restart CMS, contact your

 

equipment supplier for assistance.

 

 

 

PROBLEM: The PC stops functioning, and call management stops, but no message appears on the screen.

Audible Signal: The alarm on the CMS card comes on and stays on.

Effect on Call Management: Until this problem is corrected, CMS cannot manage calls. See “Managing Calls if CMS is Disabled” at the end of this section of the manual.

Effect on Data Collection: When this problem occurs, data collection stops, and all data from the current hour are lost.

Possible cause

 

Corrective action

The PC has failed.

Press the reset button below the disk

 

 

drives on the front of the PC, and restart

 

 

CMS.

 

If you cannot restart the PC , see the user’s

 

 

guide that came with your PC.

 

 

 

9-12Call Management Problems

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AT&T 999-501-149 ERROR-CMS Card Faulty or Not Found. CMS Cannot Manage Calls, Described in the Installation and Getting