9
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of
an unnecessary service call.

Warming drawer will not operate

■Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.
■Has a household fuse been blown or has the circuit
breaker been tripped?
Replace the fuse or reset the circuit.
■Is the power switch in the “ON” position, but the indicator
light not illuminated?
Reset unit by turning the power switch to “OFF” and then
“ON.” The unit may have been in the timer mode, and the
timer may have ended its cycle.

Drawer does not slide properly

■Has the drawer been mounted properly on the slides?
See “Warming Drawer” removal section.
■Has the drawer been overloaded?
The weight inside the drawer should not exceed 100 lbs
(45 kg).
■Is the drawer load uneven?
Redistribute the food to evenly balance the weight.

Excessive moisture on the drawer

■Did you preheat the drawer?
Preheat the drawer before each use. See “Warming Drawer
Use” section.
■Is the MOIST-DRY setting correct?
Set the MOIST-DRY slide to “DRY” to vent the moisture.
■Was the food covered with aluminum foil?
See “Aluminum Foil” section.

Drawer does not shut off automatically

■Have you bypassed the timer?
Check the Timer Override switch. The Timer Override switch
must be in the “OFF” position for the timer to function
properly.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call.
If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you
only use factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID® appliance.
To locate factory specified parts in your area, call our Customer
Interaction Center telephone number or your nearest KitchenAid
designated service center.

In the U.S.A.

Call the KitchenAid Customer Int eraction Center toll free:
1-800-422-1230.
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking,
hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in
your area, you can also look in your telephone directory
Yellow Pages.

For further assistance

If you need further assistance, y ou can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

Accessories U.S.A.

To order accessories, call the KitchenAid Customer Interaction
Center toll free at 1-800-442-9991 and follow the menu prompts.
Or visit our website at www.kitchenaid.com and click on “Shop-
Online,” then “Accessories.”

In Canada

For product related questions, please call the KitchenAid Canada
Customer Interaction Center toll free: 1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Referrals to local dealers.

For parts, accessories and service in Canada

Call 1-800-807-6777. KitchenAid designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.

For further assistance

If you need further assistance, y ou can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.