22 Troubleshooting
ˆ
Troubleshooting
We do not expect you to have any problems with your phone, but if you do, these suggestions
might help.
Problem Suggestion
The phone does not work or works
poorly. Be sure the base’s phone line cord and AC adapter
are correctly and securely connected.
Be sure the battery pack in the handset is con-
nected and charged.
Return the handset to the base for about 5 seconds
to reset the security access-protection code.
The display flashes slowly when the
handset is faceup on the base. Make sure the battery pack in the handset is prop-
erly connected.
The handset stops working or works
poorly during a call. Move the handset closer to the base.
Lift the base’s antenna to a fully vertical position.
Be sure the handset’s battery pack is charged. (If
the battery pack power is too low, the handset can-
not display Low Battery.)
Low volume or unusual sounds. Someone has picked up another phone on the
same line. Hang up the other phone.
Dropout or mute. Keep the handset away from computers, remote
control toys, wireless microphones, alarm systems,
intercoms, room monitors, fluorescent lights, and
electrical appliances.
Move to another location or turn off the source of
interference.
Press CH/SELECT to change the channel.
Hang up and redial the number.
The phone cannot be operated at a
useful distance from the base because
the signal becomes weak or noisy
(handset’s range has decreased).
Be sure neither the handset’s nor base’s antenna is
touching a metal surface.
Return the handset to the base and recharge the
battery pack.
Lift the base’s antenna to a vertical position.
The handset battery pack does not
charge. Check the charging contacts on the handset and
base. If they are dirty, clean them with a pencil
eraser.
Be sure the battery pack is connected correctly.
Be sure the handset is properly seated on the base.
Replace the battery pack (see “Replacing the Bat-
tery Pack” on Page25).
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