Kodak 4.2 Getting help on the Web

Troubleshooting

118 www.kodak.com/go/aiosupport

Getting help on the Web

For more troubleshooting information:

Get help with wireless networking. www.kodak.com/go/inkjetnetworking

Search our knowledge base of

Answers to Questions.

www.kodak.com/go/hero4_2support

Download the latest firmware and

software for optimal printer

performance.

www.kodak.com/go/hero4_2downloads

Check the Extended User Guide for

detailed instructions and the

recommended system requirements.

www.kodak.com/go/hero4_2manuals

Get help with problems you cannot

resolve.

Contact Kodak at www.kodak.com/go/contact

and have the following information available:

– Kodak Service Number (located inside the

printer when you open the access door)

– Printer model number (located on the front

of the printer)

– Computer model, operating system, and

version of Home Center Software

Contents

Main Page Table of contents Page Page Page Page Printer Overview Components Control panel Feature Description Using the LCD touch screen Home Screen Menu Home Screen Status Icons Page Home Center Software Ordering supplies Configuring printer settings Networking Your Printer Connecting to a wireless network Before you connect Connecting to a wireless network using the Wi-Fi Setup Wizard Connecting to a non-WPS wireless router Page Connecting to a WPS wireless router Page Setting up an IP Address Viewing the network configuration Printing the network configuration Installing your printer on additional computers on the network Connecting to another KODAK All-in-One Printer Adding a wireless network connection to a USB-connected computer Changing from USB to a wireless connection Connecting with Wi-Fi Direct Enabling and Using Wi-Fi Direct Connecting and Using Wi-Fi Direct for a Mobile Device or Computer with WPS Viewing your Wi-Fi Direct Network Configuration Changing Wi-Fi Direct Settings Online Printer Management Tool Accessing the Online Printer Management Tool Directly from Home Center Software v7.x or higher: From a computer or mobile device Using the Online Printer Management Tool Configuring printer settings Changing the printer name Adjusting fax settings Editing the fax phone book Changing fax settings Setting up Scan To Email Adding an outgoing email profile Page Page Setting up the email address book Setting options for scan to email Page Setting up Scan To Network Folder Before you create a network folder profile Page Page Setting scan settings for scan to network folder Changing printer settings for copying and printing Changing Copy Document and Copy Photo settings Page Setting up Cloud Printing Registering your printer with Google Cloud Print and KODAK Email Print Service Editing a Google Cloud Print Account Editing the settings for KODAK Email Print Service Changing the Email address for your printer Printer Settings Allowed Users History Handling Paper Paper types Paper sizes Envelope sizes Page Loading photo paper Loading envelopes Loading originals Using the scanner glass Using the Automatic Document Feeder (ADF) Printing Printing documents Printing one-sided documents Printing two-sided documents Automatic two-sided printing Manual two-sided printing Printing forms from the control panel Printing pictures Viewing pictures on a memory card Finding pictures on a memory card Printing from a memory card Using default settings to print a picture Changing the settings and printing pictures do not remove it from the printer while printing. Printing tagged pictures Printing panoramic pictures Printing from a wireless device Transferring pictures to a computer Transferring pictures to a computer with WINDOWS OS Transferring pictures to a computer with MAC OS Mobile Printing Printing using Google Cloud Print Printing using KODAK Email Print Service Printing emails, documents, and pictures Printing pictures from a mobile device Printing pictures from an iPhone, iPad, or iPod Touch device Printing pictures from a BLACKBERRY Device Printing pictures and documents from an ANDROID OS Device Copying Loading originals for copying Copying a document Using the default settings to copy a document Adjusting the settings and copying a document 5. Press to begin copying. Changing the number of copies of a document Enlarging or reducing the size of a copy Darkening or lightening a copy Copying a photo Using the default settings to copy a photo Adjusting the settings and copying a photo 6. Press to begin copying. Changing the number of copies of a photo Enlarging or reducing the size of a copy of a photo Darkening or lightening a copy of a photo Two-sided copying Manual two-sided copying Scanning Before you begin scanning Changing the scan settings for scanning from the control panel Page Page Loading originals for scanning Scanning from the control panel Scanning to a computer Scan Option Settings Description Scanning to a memory card Scan Option Settings Description Scanning to email Scanning to network folder Scanning from the computer Scanning multiple pictures simultaneously Scanning multiple pictures when connected to a computer with WINDOWS OS Scanning multiple pictures when connected to a computer with MAC OS Scanning from the Online Printer Management Tool Faxi ng Before you begin faxing Connecting the printer for faxing Selecting the country/region Determining your telephone system type Page Page Determining whether your phone line is dedicated or shared Entering fax sender information Selecting fax settings Call-Waiting Disable Code Page Setting the answer mode (auto answer or manual) Working with the phonebook Using symbols in phonebook entries Adding a new phonebook entry Editing a phonebook entry Deleting a phonebook entry Using the Online Printer Management Tool to edit the Fax Phonebook Preparing a fax for transmission Printing a fax cover page Loading originals for faxing Changing resolution, brightness, and color mode Sending a fax Using the phonebook to send a fax Using Quick Dial to send a fax Using the numeric keypad to send a fax Dialing a recently faxed number Sending a fax from your computer Sending a fax from a computer running WINDOWS OS: Sending a fax from a computer running MAC OS: Receiving a fax Receiving a fax automatically Receiving a fax manually Printing fax reports Fax settings report Fax confirmation page Fax activity log Canceling a fax Maintaining Your Printer General care and cleaning Cleaning the scanner glass and document backing Page Replacing ink cartridges Page Page Replacing the printhead Page Page Page Updating the software and printer firmware Updating if your printer is connected to a computer with WINDOWS OS Updating if your printer is connected to a computer with MAC OS Monitoring and adjusting printer performance Checking ink levels Resetting factory defaults Troubleshooting Basic troubleshooting Problem Possible Solutions Clean Printhead Problem Possible Solutions Calibrate Printer Getting help on the Web For more troubleshooting information: Status lights Wi-Fi status light Power status light Product and Safety Specifications The following specifications are subject to change without notice. Photo printing features Features and Specifications Print performance Copy document features Copy photo features Scanning features Input paper tray Output paper tray Automatic document feeder (ADF) for originals Fax system Paper types supported Paper sizes supported Ink cartridges Connectivity Software support Physical specifications Warranty System requirements Computer with WINDOWS OS Computer with MAC OS Safety information Page Regulatory compliance FCC statement Canadian statements European compliance statement German compliance statement REACH Article 33 declarations Power supply information ENERGY STAR Qualified Warranty Information Declaration of Conformity