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Kodak 4.2 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

Models: 4.2

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Troubleshooting

Basic troubleshooting

If you experience a problem with your printer, restarting it will sometimes fix the problem. Turn off your printer, wait five seconds, then turn on your printer.

If you are still experiencing a problem, use the following information to troubleshoot your printer.

	Problem	Possible Solutions


	Printer does not	• Make sure you are using the power cord that came with your printer.
	power on
	power on	• Make sure the power cord is connected to the AC adapter and is plugged into an

		outlet or power strip, and that the LED on the AC adapter is lit.
		• Make sure that the power cord is securely connected to the power cord port in the
		back of the printer.

	Printer not detected	• Make sure your printer is plugged in and turned on.
		• Make sure your printer is plugged in and turned on.
		• If you are using a USB cable, make sure:
		– it is a USB 2.0 high-speed cable.
		– it is connected to both your printer and your computer.
		– you restart the computer if the USB cable was disconnected from the printer
		then reconnected, or if power to the printer was interrupted.
		• If you are using a wireless connection, make sure:
		– the Wi-Fi connectivity LED remains lit.
		– the printer is connected to your wireless network.
		To check:
		a. On the printer, press	.
		b. Touch , then touch Network Settings.
		c. Touch View Network Configuration.
		Make sure that the Active Connection Type is Wi-Fi, and that the IP Address
		is not all zeros.
		– your router is transmitting data.
		– the firewall (excluding WINDOWS Firewall) is allowing the services needed for
		your printer.
		For additional information, go to www.kodak.com/go/inkjetnetworking.

	Wireless connectivity	For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

	Carriage jam	• Open the access door and clear any obstructions.
		• Open the access door and clear any obstructions.
		• Make sure the printhead and ink cartridges are installed correctly. (The printhead
		and ink cartridges are installed correctly when you hear them click into place.)

	Ink cartridge errors	• Make sure KODAK Ink Cartridges are installed. Do not use non-Kodak brand or

		refilled ink cartridges.
		• Remove, then install the cartridges again. Make sure the cartridges click into place.

116	www.kodak.com/go/aiosupport

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Kodak 4.2 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

Contents

Extended User Guide Kodak Hero 4.2 All-in-One PrinterPage Table of contents Copying Handling PaperPrinting Mobile PrintingScanning Maintaining Your Printer 126 Components Printer OverviewControl panel Feature DescriptionUsing the LCD touch screen Feature Icon DisplaysHome Screen Menu Home Screen Status Icons Kodak Hero 4.2 All-in-One Printer Home Center Software Ordering supplies Configuring printer settings Networking Your Printer Connecting to a wireless networkConnecting to a non-WPS wireless router Touch Wi-Fi Setup WizardNetworking Your Printer Touch Wi-Fi Setup Wizard Touch WPS Connect Connecting to a WPS wireless routerPressing a button Entering a PIN Touch Generate WPS PIN Select one of two methods of connectingSetting up an IP Address Touch Advanced IP Address SetupDynamic Dhcp Manual Static Touch Print Network Configuration Viewing the network configurationPrinting the network configuration Touch View Network ConfigurationSelect No, my printer is not listed, then click Next Connecting to another Kodak All-in-One PrinterSelect Yes, my printer is listed, then click Next Changing from USB to a wireless connectionSelect Network Wireless/Wi-Fi, then click Next If your printer is connected to a computer with Windows OSConnecting with Wi-Fi Direct Enabling and Using Wi-Fi Direct Touch Start Wi-Fi Direct HotspotOn a computer with MAC OS Select Apple System Preferences Touch Push Button Configuration Touch Connect a Device Using WPSViewing your Wi-Fi Direct Network Configuration Changing Wi-Fi Direct SettingsTouch Advanced Wi-Fi Direct Settings To a computer with a USB cable Online Printer Management ToolAccessing the Online Printer Management Tool Directly from Home Center Software v7.x or higherFrom a computer or mobile device Configuring printer settings Using the Online Printer Management ToolChanging the printer name Adjusting fax settings Editing the fax phone bookSelect Fax Phone Book Select Fax Settings Changing fax settingsAdding an outgoing email profile Setting up Scan To EmailOnline Printer Management Tool Type the User ID and Password for your email account Select Scan To Email Address Book Setting up the email address bookSelect Scan To Email Email Option Setting options for scan to emailOnline Printer Management Tool Before you create a network folder profile Setting up Scan To Network FolderAdding a network folder profile Enter a Profile Name and Folder Path Select Scan To Network Folder Scan Settings Setting scan settings for scan to network folderChanging printer settings for copying and printing Changing Copy Document and Copy Photo settingsSelect Copy & Print Copy Document or Copy Photo Select Copy & Print Print Photo Changing Print Photo settingsWindows Vista and 7 OS Select Windows icon All Programs Setting up Cloud PrintingChanging the Email address for your printer Editing the settings for Kodak Email Print ServicePrinter Settings Editing a Google Cloud Print AccountHistory Allowed UsersPaper types Handling PaperEnglish units Paper sizesEnvelope sizes Minimum sizeLoading plain paper Loading paperLoading photo paper Loading envelopes Loading originals Using the scanner glassADF paper-edge guides ADF paper tray extender Using the Automatic Document Feeder ADFPrinting two-sided documents PrintingPrinting documents Printing one-sided documentsManual two-sided printing Automatic two-sided printing from a computer with MAC OSManual two-sided printing from a computer with Windows OS Manual two-sided printing from a computer with MAC OS Printing forms from the control panelPrinting pictures Viewing pictures on a memory cardFinding pictures on a memory card Printing from a memory card Using default settings to print a pictureSettings Description Changing the settings and printing picturesSettings Printing tagged pictures Printing panoramic pictures Printing from a wireless deviceTouch Transfer to PC Transferring pictures to a computerTransferring pictures to a computer with Windows OS Transferring pictures to a computer with MAC OSTo print from an iOS mobile device iPhone, iPad, iPod Touch Printing using Google Cloud PrintMobile Printing To print from a ChromebookTo print from a Blackberry OS device Printing using Kodak Email Print ServicePrinting emails, documents, and pictures To print from a computerPrinting pictures from a Blackberry Device Printing pictures from a mobile devicePrinting pictures and documents from an Android OS Device Copying a document Using the default settings to copy a documentCopying Loading originals for copyingCopy Document Setting Description Option Adjusting the settings and copying a documentTouch Copy Size, then touch Choose Percentage Changing the number of copies of a documentEnlarging or reducing the size of a copy Darkening or lightening a copyUsing the default settings to copy a photo Copying a photoTouch Copy Photo Copy Photo Option Setting Description Adjusting the settings and copying a photoDefault Best Changing the number of copies of a photo Touch Copy Size Enlarging or reducing the size of a copy of a photoTouch Lighter/Darker Darkening or lightening a copy of a photoManual two-sided copying Two-sided copyingBefore you begin scanning ScanningSetting Options Crop when connected to a Scanning from the control panel Loading originals for scanningScanning to a computer Scan Settings DescriptionYes Scanning to a memory card Scan Option Settings DescriptionScan Option Settings Description Scanning to email Touch Scan to Network Folder Touch Sharing folder Scanning to network folderScanning from the computer Scanning multiple pictures simultaneously Select Applications Webscan Scanning from the Online Printer Management ToolSelecting the country/region Connecting the printer for faxingFaxing Before you begin faxingPhone jack End into the wall phone jackFaxing If you share the line with an answering machine or telephone Determining whether your phone line is dedicated or sharedEntering fax sender information If you have an answering serviceFax Setting Options Description Selecting fax settingsSlow 9.6K Distinctive Ring Any ring default Setting the answer mode auto answer or manual Touch Fax Settings, then touch Fax Auto-AnswerWorking with the phonebook Touch Phonebook Using symbols in phonebook entriesSymbol Description Response by fax Adding a new phonebook entryDeleting a phonebook entry Preparing a fax for transmissionPrinting a fax cover Loading originals for faxingFax Option Setting Description Changing resolution, brightness, and color modeSending a fax Using the phonebook to send a faxUsing Quick Dial to send a fax Using the numeric keypad to send a faxSending a fax from a computer running MAC OS Dialing a recently faxed numberSending a fax from your computer Sending a fax from a computer running Windows OSReceiving a fax Receiving a fax automaticallyReceiving a fax manually Fax confirmation Fax settings reportTouch Fax Settings Printing fax reportsFax activity log Canceling a faxMaintaining Your Printer General care and cleaningCleaning the scanner glass and document backing 105 Replacing ink cartridges Remove the cap 108 Replacing the printhead 110 111 112 Kodak Kodak AiO Printer Tools To update the softwareTo update the printer firmware Updating the software and printer firmwareChecking ink levels Monitoring and adjusting printer performanceResetting factory defaults Troubleshooting Basic troubleshootingProblem Possible Solutions Touch Calibrate Printer Touch Clean PrintheadGetting help on the Web For more troubleshooting informationWi-Fi status light What it means Power status lightWi-Fi status light Power light What it meansPrint performance Product and Safety SpecificationsFeatures and Specifications Photo printing featuresCopy document features Copy photo featuresScanning features Fax system Input paper trayOutput paper tray Automatic document feeder ADF for originalsInk cartridges Paper sizes supportedConnectivity Physical specificationsPower Weight Operating rangeComputer with MAC OS WarrantySystem requirements Computer with Windows OSSafety information Ink cartridge safety LCD screen safetyFCC statement Regulatory complianceIndustry Canada IC Radiation Exposure Statement Canadian statementsEuropean compliance statement German compliance statementReach Article 33 declarations Power supply information Energy Star QualifiedWaste electrical and electronic equipment labeling Limitations Warranty InformationLimited Warranty Limited Warranty CoverageDeclaration of Conformity Your RightsOutside the United States and Canada