5

Troubleshooting and support

For step-by-step product support, visit www.kodak.com/go/digitalframesupport and select Interactive Troubleshooting & Repairs.

Picture frame problems

If...

Try one or more of the following

 

Frame does not

Make sure the power cable that was included with your frame is

 

turn on.

connected securely (see page 2).

 

 

Unplug the power cable from the frame. Wait 5 seconds, then

 

 

reconnect the cable. Press and hold the power button (for about 2

 

seconds), then release.

 

 

 

Nothing happens when

Insert a certified SD/MMC/MS/xD/CF/MD card with images into the

a memory card, camera,

designated card slot, then push to seat it (see page 5). In the top

or USB device is

card slot, make sure the card is seated flush with the top.

 

Make sure the USB cable that was included with your camera or USB

connected.

 

device is connected securely (see page 5).

 

 

Make sure the file format of your pictures and videos are supported.

 

(See page 33).

 

 

NOTE: A large picture file may take time to appear.

 

 

 

 

Touch border doesn’t

Use your finger to make your selections on the touch-sensitive

 

work.

borders (see page 3). Lights on the border show you where to

 

 

touch.

 

 

IMPORTANT: Do not slide on the right border (tap only).

 

 

Unplug the power cable from the frame. Wait 5 seconds, then

 

 

reconnect the cable. Press and hold the power button (for about 2

 

seconds), then release.

 

 

 

 

Frame freezes up.

Unplug the power cable from the frame. Wait 5 seconds, then

 

 

reconnect the cable. Press and hold the power button (for about 2

 

seconds), then release.

 

 

 

 

www.kodak.com/go/support

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Kodak M1020 manual Picture frame problems