Troubleshooting and support

 

 

 

 

 

If...

Try one or more of the following

 

Cannot copy pictures from

Make sure your frame and computer are on.

 

Kodak EasyShare software.

Make sure the USB cable is securely connected (page 17).

 

 

Make sure to install the software that was packaged with

 

 

your frame (page 27).

 

 

From My Collection in EasyShare software, make sure the

 

 

pictures are in the Picture Tray.

 

 

 

 

 

Screen messages

 

 

 

 

 

Screen message

 

Try one or more of the following

 

Create file failed.

 

The device (memory card, USB drive, camera, etc.) you are

 

 

 

trying to copy to is protected.

 

 

 

See your device documentation to remove write

 

 

 

protection.

 

 

 

Insert or connect a different device.

 

Printer unavailable.

 

Make sure your printer is on and the USB cable is

 

Unable to connect to printer.

 

securely connected (page 14).

 

 

Make sure you changed your USB connection mode

 

 

 

 

 

 

from computer to printer (page 15).

 

Printing error.

 

Make sure your printer is on and the USB cable is

 

 

 

securely connected (page 14).

 

 

 

Check your printer for more info.

 

Time out occurred while printing.

Check cables and printer supplies. Print again.

 

Write failed. Select another

 

The frame was unable to copy the picture.

 

location.

 

Insert a different card or device (page 5).

 

 

 

 

 

 

 

 

www.kodak.com/go/support

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Kodak M1020 manual Screen messages