Troubleshooting
Check the following guide for the possible cause of a problem before contacting service.
Symptom | Cause | Correction |
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No power. | z The power cord is disconnected. | z Plug the power cord into the wall outlet |
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| securely. |
The power is on, but | z No disc is inserted. | z Insert a disc. (Check that the DVD or, |
the DVD player does |
| audio CD indicator in the display |
not work. |
| window is lit.) |
No picture. | z The TV is not set to receive DVD signal | z Select the appropriate video input mode |
| output. | on the TV so the picture from the DVD |
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| player appears on the TV screen. |
| z The video cable is not connected | z Connect the video cable securely. |
| securely. |
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| z The connected TV power is turned off. | z Turn on the TV. |
| z The Progressive Scan is set to “On” on | z Set Progressive Scan to “Off” |
| the setup menu but is connected to a | (see page 14). |
| standard(analog) television. |
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No sound./Buzzing | z The equipment connected with the | z Select the correct input mode of the |
sounds. | audio cable is not set to receive DVD | audio receiver so you can listen to the |
| signal output. | sound from the DVD player. |
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| z The audio cables are not connected | z Connect the audio cable securely. |
| securely. |
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| z The power of the equipment connected | z Turn on the equipment connected with |
| with the audio cable is turned off. | the audio cable. |
| z The Digital Audio Output is set to the | z Press Setup on the remote control. |
| wrong selection. | Move the cursor down to Digital Audio |
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| Output. Press the right cursor. Select |
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| the correct output desired. Press |
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| ENTER. To get DTS sounds, “Bit |
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| Stream/PCM” has to be selected. And |
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| use the Digital Output or Optical Out |
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| jack. Note that there will be no outputs |
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| at 6 ch analog outputs of this set for |
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| DTS selection. Next select the appropri- |
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| ate sampling frequency. |
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| If your equipment cannot receive 98 |
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| KHz, please select 48 KHz or else |
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| buzzing sounds will be heard. |
The playback picture is | z The disc is dirty. | z Clean the disc. |
poor. |
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The DVD player does | z No disc is inserted. | z Insert a disc. (Check that the DVD, or |
not start playback. |
| audio CD indicator in the DVD display is lit.) |
| z An unplayable disc is inserted. | z Insert a playable disc. (Check the disc |
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| type, color system, and Regional code.) |
| z The disc is placed upside down. | z Place the disc with the playback side |
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| down. |
| z The disc is not placed within the guide. | z Place the disc on the disc tray correctly |
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| inside the guide. |
| z The disc is dirty. | z Clean the disc. |
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| z The Rating level is set. | z Cancel the Rating function or change |
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| the rating level. |
The remote control | z The remote control is not pointed at the | z Point the remote control at the remote |
does not work properly. | remote sensor of the DVD player. | sensor of the DVD player. |
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| z The remote control is too far from the | z Operate the remote control within 23 ft |
| DVD player. | (7 m). |
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| z There is an obstacle in the path of the | z Remove the obstacle. |
| remote control and the DVD player. |
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| z The batteries in the remote control are | z Replace the batteries with new ones. |
| exhausted. |
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