54 www.kodak.com/go/support
5Troubleshooting
Camera problems
For step-by-step product support, visit www.kodak.com/go/z612support and select
Interactive Troubleshooting and Repairs.
If... Try one or more of the following
Camera does not
turn on
■Remove battery and verify that it’s the correct type, then reinsert it.
■Insert a new or charged battery.
■Connec t the cam era to a Koda k 3-vol t AC adapt er (sol d separa tely) ,
then try again. See page 70 for more battery information.
Camera does not
turn off and the lens
does not retract
Camera buttons and
controls do not
function
Lens does not extend
when camera turns
on or do e s n ot re tr ac t
■Confirm that the battery in camera is charged.
■Turn camera off, then on again. (Lens does not extend in Favorites
mode.)
■If problem still exists, get help (page 60).
In Review, a blue or
black screen is
displayed instead of
a picture
■Transfer the picture to the computer.
■Transf er
all
pictures to the computer (page 16).
■Take another picture. If problem still continues try internal memory
and/or another memory card.
Pictures remaining
number does not
decrease after taking
a picture
■Continue taking pictures. The camera is operating normally.
(The camera estimates the number of pictures remaining after each
picture is taken, based on picture size and content.)
Flash does not fire ■Check the flash setting and change as needed (page2 5).
NOTE: The flash does not fire in all modes.