Getting help

 

 

 

Problem

Solution

 

Playback on a TV is

Ensure that your TV or receiver has stereo speakers.

not in stereo.

Ensure that the TV menu settings are correct for an HDMI or AV

 

connection.

 

 

Ensure that the Video Out is set correctly (see page 14).

Videos are in low

If no card is inserted and the camera is powered by the AC adapter,

resolution and/or

then videos are taken in low resolution and are not saved. (The

are not saved.

camera is in Demo mode.) Insert a card or unplug the AC adapter.

 

 

Camera will not

Ensure that the battery is correctly inserted in the remote control and

work with optional

camera.

 

remote control.

Ensure that the camera infrared receiver (above the lens) and the

 

remote control have an unobstructed path.

 

Try a different angle, or move closer.

Get help using

Go to www.arcsoft.com/support.

ARCSOFT Software

 

 

Getting help on the Web

 

 

 

Get support for your product (FAQs,

www.kodak.com/go/playtouchsupport

troubleshooting information, etc.)

 

 

 

See step-by-step solutions and repair information

www.kodak.com/go/stepbystep

 

 

Purchase camera accessories

www.kodak.com/go/playtouchaccessories

Download the latest camera firmware and software

www.kodak.com/go/playtouchdownloads

See online demonstrations of your camera

www.kodak.com/go/howto

 

 

Register your camera

www.kodak.com/go/register

 

 

Get help using ARCSOFT Software

www.arcsoft.com/support

 

 

Get help installing software and transferring

www.kodak.com/go/support

videos/pictures to the computer

 

 

 

Chat, email, write, or phone Kodak

www.kodak.com/go/contact

(Chat not available in all languages.)

 

 

 

www.kodak.com/go/support

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Kodak ZI10 manual Getting help on the Web