5

Getting help

Problem

Solution

Camera will not

Ensure that the battery is correctly inserted and charged.

turn on.

Ensure the camera is clean and dry. (If it’s wet inside, let it dry for 24

 

hours.)

LCD is not clear.

Choose an LCD Glare Shield (see page 12).

Can’t transfer

Do not use the USB cable. Use the USB arm (see page 9).

video/pictures to

 

the computer.

 

LCD is B&W.

Choose a different effect (see page 6) or LCD Glare Shield (see

 

page 12).

Videos are choppy

Use ARCSOFT MEDIAIMPRESSION for KODAK Software for video

or jumpy when

playback (see page 9).

played on a

Ensure that the computer system requirements are met. Go to

computer.

www.arcsoft.com/support.

Long videos are

When taking long videos, the camera begins a new video (at

split into separate

approximately 3.8 GB) and continues recording. If desired, use video

videos.

editing software on your computer to join videos.

 

Videos are blurry.

Ensure that the lens is clean.

 

Ensure that the Focus switch is set to Normal (or to Close-up, if

 

taking close-up videos/pictures).

 

Turn on Digital Image Stabilization (see page 11).

 

When using a tripod, turn off Digital Image Stabilization.

Videos do not play

Ensure that an HDMI or AV Cable is properly connected directly to the

on a TV.

TV input (see page 14).

 

Ensure that the TV menu settings are correct for an HDMI or AV

 

connection.

 

Ensure that the Video Out is set correctly (see page 11).

18

www.kodak.com/go/support

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Kodak ZI10 manual Getting help