18 www.kodak.com/go/support
5Getting help
Problem Solution
Camera will not
turn on.
■Ensure that the battery is correctly inserted and charged.
■Ensure the camera is clean and dry. (If it’s wet inside, let it dry for 24
hours.)
LCD is not clear. ■Choose an LCD Glare Shield (see page12).
Can’t transfer
video/pictures to
the computer.
■Do not use the USB cable. Use the USB arm (see page9).
LCD is B&W. ■Choose a different effect (see page6) or LCD Glare Shield (see
page12).
Videos are choppy
or jumpy when
played on a
computer.
■Use ARCSOFT MEDIAIMPRESSION for KODAK Software for video
playback (see page9).
■Ensure that the computer system requirements are met. Go to
www.arcsoft.com/support.
Long videos are
split into separate
videos.
■When taking long videos, the camera begins a new video (at
approximately 3.8 GB) and continues recording. If desired, use video
editing software on your computer to join videos.
Videos are blurry. ■Ensure that the lens is clean.
■Ensure that the Focus switch is set to Normal (or to Close-up, if
taking close-up videos/pictures).
■Turn on Digital Image Stabilization (see page11).
■When using a tripod, turn off Digital Image Stabilization.
Videos do not play
on a TV.
■Ensure that an HDMI or AV Cable is properly connected directly to the
TV input (see page14).
■Ensure that the TV menu settings are correct for an HDMI or AV
connection.
■Ensure that the Video Out is set correctly (see page11).