Troubleshooting Procedures (cont.)
Troubleshooting the Whirlpool System
Symptoms | Probable Causes | Recommended Action | ||
| B. | GFCI or RCD circuit | B. | Reset GFCI or RCD. |
|
| breaker is tripped. |
|
|
| C. | Wiring harness from user | C. | Check wiring for proper connections. |
|
| keypad to control is loose, |
| Replace wiring harness if necessary. |
|
| disconnected, or damaged. |
| Refer to installer/dealer. |
| D. Keypad is not working. | D. Replace user keypad. Refer to | ||
|
|
|
| installer/dealer. |
| E. | Control is not working. | E. | Replace control. Refer to |
|
|
|
| installer/dealer. |
2. Motor starts, but all jets are | A. | Jet is closed. | A. | Rotate jet trim ring counterclockwise |
not functioning. |
|
|
| to open. |
| B. | Jet not installed correctly. | B. | Reinstall jet; check for |
| C. | Jets are blocked. | C. | Remove obstruction. |
3. User keypad is illuminated | A. | Control program is locked. | A. | Reset GFCI or RCD. |
but does not respond to | B. | Wiring harness from user | B. | Check wiring for proper connections. |
buttons or ring. |
| keypad to control is loose, |
| Replace wiring harness if necessary. |
|
| disconnected, or damaged. |
| Refer to installer/dealer. |
| C. | Keypad is not working. | C. | Replace user keypad. Refer to |
|
|
|
| installer/dealer. |
| D. Control is not working. | D. Replace control. Refer to | ||
|
|
|
| installer/dealer. |
4. User keypad indicator bar | A. | Control program is locked. | A. | Reset GFCI or RCD. |
keeps scanning at | B. | Wiring harness from user | B. | Check wiring for proper connections. |
| keypad to control is loose, |
| Replace wiring harness if necessary. | |
|
| disconnected, or damaged. |
| Refer to installer/dealer. |
| C. | Keypad is not working. | C. | Replace user keypad. Refer to |
|
|
|
| installer/dealer. |
| D. Control is not working. | D. Replace control. Refer to | ||
|
|
|
| installer/dealer. |
5. User keypad is illuminated, | A. | Power cord from pump to | A. | Check wiring for proper connections. |
but pump will not start. |
| control is loose, |
| If problem persists, refer to |
|
| disconnected, or damaged. |
| installer/dealer. |
| B. | Pump is not working. | B. | Replace pump. Refer to |
|
|
|
| installer/dealer. |
| C. | Control is not working. | C. | Replace control. Refer to |
|
|
|
| installer/dealer. |
6. Motor runs but pump will | A. | Pump is shimmed too | A. | Lower pump/control to subfloor level. |
not prime (cavitates). |
| high. |
|
|
| B. | Small air leak at pump | B. | Securely tighten nut(s) on intake side |
|
| inlet. |
| of pump. |
| C. | Motor/pump is not | C. | Replace motor/pump. Refer to |
|
| working. |
| installer/dealer. |
| D. Controller is not working. | D. Replace control. Refer to | ||
|
|
|
| installer/dealer. |
7. Pump stops before 18 | A. | GFCI or RCD tripped. | A. | Identify source of fault, and correct. |
minutes. |
|
|
| Reset GFCI or RCD. |
| B. | Suction is blocked. | B. | Remove obstruction. |
| C. | Jets are blocked. | C. | Remove obstruction. |
| D. Motor overheated and | D. Check for blockage at suction and/or | ||
|
| protection device activated. |
| jets. Remove obstruction and allow |
|
|
|
| motor to cool. |
8. Pump does not | A. | A. | See Service Manual. | |
automatically stop after 22 |
| inadvertently disabled. |
|
|
minutes. |
|
|
|
|
|
|
|
|
|
| 10 | Kohler Co. |
