Troubleshooting
If you have some problems when using the RANGE7/5, please refer to the following table to check on the situation. The RANGE7/5 operation is controlled by the 3D processing software “RANGE VIEWER”. The RANGE VIEWER monitors the RANGE7/5 condition, and displays the appropriate messages.
Please also refer to the “Error Message” section in the RANGE VIEWER Reference Manual.
Symptoms |
| Item to check / Possible causes |
| Corrective actions |
Power is not turned ON. | • | Is the AC adapter connected? | • | Check the AC adaptor and AC cord |
| • | Is the AC cord of the AC adapter properly |
| connections. If not connected, do so |
|
| connected to the main outlet? |
| properly. |
The indicator does not light | • | Is the green indicator on the AC adapter | • | Connect the RANGE7/5 AC adapter to a |
yellow when the power switch is |
| ON? |
| 100 to 240Vac (50 to 60Hz) main outlet |
pressed. |
|
|
| before use. |
The yellow indicator went off | • | Did you disconnect the USB cable during | • | Connect the USB cable properly, and |
without turning OFF the power. |
| measurement? |
| turn ON the RANGE7/5 power again. |
|
|
| * The RANGE7/5 is connected to a PC | |
|
|
|
| using the USB cable, and measurements |
|
|
|
| are controlled by the 3D processing |
|
|
|
| software “RANGE VIEWER”. When |
|
|
|
| the USB cable is disconnected during |
|
|
|
| measurement, the RANGE7/5 power |
|
|
|
| turns off. |
| • | Is the AC adapter connected? | • | Check the AC adaptor and AC cord |
| • | Is the AC cord of the AC adapter properly |
| connections. If not connected, do so |
|
| connected to the designated main outlet? |
| properly. |
|
|
| • | Connect the RANGE7/5 AC adapter to |
|
|
|
| 100 to 240Vac (50 to 60Hz) main outlet |
|
|
|
| before use. |
Does not scan | • | Is the RANGE7/5 properly connected to | • | Check that the RANGE7/5 is properly |
|
| a PC using the USB cable? |
| connected to a PC using the USB cable. |
| • | Is the lens properly attached? |
| Also check that the USB cable B plug is |
| • | Is the RANGE7/5 power turned ON? |
| securely connected to the RANGE7/5 |
|
|
|
| USB connection port. |
|
|
| • | Properly attach the lens according to |
|
|
|
| object size, or distance to said object. |
|
|
| • | Confirm that the power button is lit |
|
|
|
| |
|
|
|
| the upper right part of the rear panel of |
|
|
|
| the RANGE7/5 is pressed. |
The RANGE7/5 exterior becomes | • | Is the RANGE7/5 vent blocked? | • | Do not block the vent. |
hot |
|
| * | Doing so may cause affect air circulation |
|
|
|
| and cause the internal temperature of |
|
|
|
| the RANGE7/5 to rise. |
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