3C. Entertainment: TV and Music 147TV and Music
4. Are the videos that I’m viewing “live” videos?
It depends on the content provider. Some of the
channels available through Sprint TV stream live
content. Others provide media on demand with
video and audio clips that are refreshed throughout
the day, but that are not “live.”
5. After purchasing access to an Available Channel
for a monthly fee, do I receive any confirmation?
That is, how do I know it has been purchased?
The next time you access the channel, you bypass
the Preview/Purchase page and go directly to the
available content.
6. If I don’t subscribe to a data plan, will I still be able
to view the multimedia clips?
Yes. For service access charges, please consult
your Sprint service plan or visit www.sprint.com.
7. What does it mean when the video pauses and I
see the word “loading” at the bottom of the
screen?
This happens when the device is loading the data
necessary to play the clip. It typically occurs when
there is heavy traffic on the network.
8. How can I cancel service if I decide I don’t want it?
To cancel your Sprint TV service, visit
www.sprint.com and sign on to My Sprint with your
account number and password. From this page,
you have the ability to cancel the service or any
channels to which you subscribe.
9. Can I surf to a different channel while I am playing
a clip?
Yes. While you are playing a clip, you can surf to a
different channel. You will see a small pop-up
screen that tells you which channel you are
watching as well as other channels that you have
access to. Once you find a channel that you want
to watch, scroll to it and tap (or simply wait
approximately three seconds), and the channel will
begin loading.