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Landice Warranty and Policies
PARTS
Our policy requires that all defective parts be returned to Landice. All warranty parts will be billed to the dealer at dealer cost. Landice will credit this invoice upon receipt of defective parts. Landice will pay the freight to send out any defective parts. It is the dealer's responsibility to pay the freight to return the defective parts to Landice. If the defective parts are not returned within 30 days, payment of invoice is expected in full.
LABOR
Landice will reimburse the selling dealer according to our flat rate labor schedule. If you are a service provider for Landice and do not sell our product, you have the option of billing us direct or you can bill the dealer your providing service for. Generally, if our capped rate does not cover your labor charge you would bill the selling dealer. The current rate is $30.00 per hour and is capped at a maximum of one hour labor and one hour travel per treadmill failure. Diagnostic
and return trips are not covered. Note that treadbelt tracking, treadbelt/drivebelt tensioning, blown fuses, and
The dealer must call for a service authorization number prior to performing any service to verify the treadmill is under labor warranty. It is advisable to call Landice from the treadmill location to successfully diagnose the problem. This will ensure that the correct part will be shipped out the first time. Labor claim forms must be submitted within three months from the date service was performed. Labor claim forms must be completely filled out and have the Landice authorization number at the top.
FLOOR MODELS
The following warranty applies to floor models and dealer stock.
If the dealer sells a treadmill to a customer within one year of its purchase from Landice, the warranty period will be extended to start from the date of sale to the customer.
If a treadmill is over 1 year old when sold to a customer, the remainder of the parts warranty will be honored from the date of shipment and 1 year labor.
