11: Troubleshooting and Contact Information
Problems and Error MessagesTable 11-2. Problems and Error Messages
Problem/Message Reason Solution
When you issue the ARP –S
command in Windows, the "ARP
entry addition failed: 5" message
displays.
Your currently logged-in
user does not have the
correct rights to use this
command on this PC.
Have someone from your IT
department log you in with
sufficient rights.
When you attempt to assign an IP
address to the unit by the ARP
method, the "Press Enter to go into
Setup Mode" error "(described
below) message displays. Now
when you Telnet to the device
server, the connection fails.
When you Telnet to port 1
on the device server, you
are only assigning a
temporary IP address.
When you Telnet into port
9999 and do not press
Enter quickly, the device
server reboots, causing it to
lose the IP address.
Telnet back to Port 1. Wait for it to
fail, then Telnet to port 9999
again. Make sure you press Enter
quickly.
When you Telnet to port 9999, the
"Press Enter to go into Setup Mode"
message displays. However,
nothing happens when you press
Enter, or your connection is closed.
You did not press Enter
quickly enough. You only
have 5 seconds to press
Enter before the connection
is closed.
Telnet to port 9999 again, but
press Enter as soon as you see
the "Press Enter to go into Setup
Mode" message.
You may have entered the
Ethernet address incorrectly
with the ARP command.
Confirm that the Ethernet address
that you entered with the ARP
command is correct. The Ethernet
address may only include
numbers 0-9 and letters A-F. In
Windows and usually in Unix, the
segments of the Ethernet address
are separated by dashes. In some
forms of Unix, the Ethernet
address is segmented with colons.
The IP address you are
trying to assign is not on
your logical subnet.
Confirm that your PC has an IP
address and that it is in the same
logical subnet that you are trying
to assign to the device server.
When you Telnet to port 1 to assign
an IP address to the device server,
the Telnet window does not respond
for a long time.
The device server may not
be plugged into the network
properly.
Make sure that the Link LED is lit.
If the Link LED is not lit, then the
device server is not properly
plugged into the network.
When you try to assign an IP with
DeviceInstaller, you get the
following :
"No response from device!
Verify the IP, Hardware
Address and Network Class.
Please try again."
The cause is most likely one
of the following:
The hardware address you
specified is incorrect.
The IP address you are
trying to assign is not a valid
IP for your logical subnet.
You did not choose the
correct subnet mask.
Double-check the parameters that
you specified.
Note: You cannot assign an IP
address to a device server through
a router.