Lantronix UDS2100 Technical Support

11: Troubleshooting and Contact Information

Technical Support

If you are experiencing an error that is not described in this chapter, or if you are

unable to fix the error, you have the following options:

Technical Support US

Check our online knowledge base or send a question to Technical Support at

http://www.lantronix.com/support.

Phone: (800) 422-7044 (US Only)

(949) 453-7198

Technical Support Europe, Middle East, and Africa

Phone: +33 (0)1 39 30 41 72

Germany: +49 (0) 180 500 13 53

Email: eu_techsupp@lantronix.com or eu_support@lantronix.com

Firmware downloads, FAQs, and the most up-to-date documentation are available at

www.lantronix.com/support.

When you report a problem, please provide the following information:

 Your name, and your company name, address, and phone number 

 Lantronix model number

 Lantronix MAC number

 Software version (on the first screen shown when you Telnet to port 9999)

 Description of the problem

Status of the unit when the problem occurred (please try to include information on

user and network activity at the time of the problem)

UDS2100 User Guide 71

Contents

Main Copyright & Trademark Contacts Revisions Contents Page Page Figures Tables Page Documentation Update Additional Documentation Page Page Protocol Support Additional Features Configuration Methods Product Information Label Page Installing the UDS Required Information Hardware Address IP Address Assigning the IP Address: DeviceInstaller Installing DeviceInstaller Assigning an IP Address Adding the Unit to the Manage List Accessing the UDS2100 Using DeviceInstaller Viewing the Current Configuration 3: Getting Started Setting UDS2100 User Guide 18 Next Step Assigning the IP Address: Serial Port Login Page Page Automatic IP Address Configuration Static IP Address Configuration Ethernet Configuration Server Configuration Host List Configuration Channel 1 and Channel 2 Configuration Serial Settings Page 4: Configuration Using Web Manager Pack Control UDS2100 User Guide 29 Flush Input Buffer (Serial to Network) Connection Settings - TCP Page 4: Configuration Using Web Manager Connect Mode: Active Connection UDS2100 User Guide 32 Endpoint Configuration Common Options Connection Settings - UDP Page Page Page Serial Port Connection Exiting Setup Mode Page Netmask: Number of Bits for Host Part Note: Class A: 24 bits; Class B: 16 bits; Class C: 8 bits Set DNS Server IP Address Change Telnet Configuration Password DHCP Name Page I/F (Interface) Mode Flow Port Number Connect Mode Page 7: Setup Mode: Channel Configuration b) Response UDS2100 User Guide 46 c) Active Startup 7: Setup Mode: Channel Configuration Command String Result if remote IP is 129.1.2.3 and remote port is 1234 UDS2100 User Guide 47 d) Datagram Type e) Modem Mode Page Send the Escape Sequence (+++) in Modem Mode Show IP addr after 'RING' Auto Increment Source Port Remote IP Address Remote Port DisConnMode Flush Mode (Buffer Flushing) Pack Control Packing Interval Trailing Characters Send Characters DisConnTime (Inactivity Timeout) Send Characters Telnet Terminal Type Channel (Port) Password Page Monitor Mode at bootup HTTP Port Number MTU Size Enable alternate MAC Security Settings (Option 6) Disable SNMP SNMP Community Name Disable Telnet Setup Disable TFTP Firmware Update Disable Port 77FE (Hex) Default Settings (Option 7) 8: Setup Mode: Advanced Settings Channel 1 and Channel 2 Configuration Defaults UDS2100 User Guide 60 Expert Settings Defaults Page Using TFTP: Command Line Interface Recovering the Firmware Using the Serial Port and DeviceInstaller Page Page 10: Monitor Mode Command Command Name Function UDS2100 User Guide 65 Page Page Page 11: Troubleshooting and Contact Information Problems and Error Messages UDS2100 User Guide 69 Problem/Message Reason Solution 11: Troubleshooting and Contact Information Problem/Message Reason Solution UDS2100 User Guide 70 Technical Support Page Page Page Category Description Page Page Page BOOTP ARP and Telnet Page Scientific Calculator Page Page RoHS Notice Disclaimer and Supplementary Information Manufacturers Contact Index