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Need more help?
1. Web: www.Jabra.com (for the latest support info and online User Manuals)
2. Phone toll free Monday to Friday
Toll Free No:
Australia: 1-800-083-140 (10:00 – 19:00)
China: 800-858-0789 (08:00 – 19:00)
Hong Kong: 800-968-265 (08:00 – 17:00)
Indonesia: 001-803-852-7664 (08:00 – 17:00)
Japan: 0034-800-400-594 (09:00 – 18:00)
Malaysia: 1800-812-160 (08:00 – 17:00)
New Zealand: 0800-447-982 (12:00 – 21:00)
Singapore: 800-860-0019 (08:00 – 17:00)
Taiwan: 0080-186-3013 (08:00 – 19:00)
India: 000-800-852-1185 (05:30 – 14:30)
Philippines: 1800 765 8068 (08:00 – 17:00)
Taking care of your headset
• Always store the Jabra BT500v with the power off and safely protected.
• Avoid storage at extreme temperatures (above 45°C/113°F – including direct sunlight
– or below -10°C/14°F). This can shorten battery life and may affect operation. High
temperatures may also degrade performance.
• Do not expose the Jabra BT500v to rain or other liquids.
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Call waiting
Call waiting and placing a call on hold (dependent on your phone supporting this
feature)
This lets you put a call on hold during a conversation and answer a waiting call.
• Press the answer/end button once to put the active call on hold and answer the
waiting call.
• Press the answer/end button to switch between the two calls.
• Tap the answer/end button to end the active conversation.
Troubleshooting & FAQ
I hear crackling noises
For the best audio quality, always wear your headset on the same side of the body as
your mobile phone.
I cannot hear anything in my headset
• Increase the volume on the headset.
• Ensure that the headset is paired with the phone.
• Make sure that the phone is connected to the headset – if it does not connect either
from the phone’s Bluetooth menu or by tapping the answer/end button, follow the
pairing procedure (see section 3).
I hear crackling noises
For the best audio quality, always wear your headset on the same side of the body as
your mobile phone.
I cannot hear anything in my headset
• Increase the volume on the headset.
• Ensure that the headset is paired with the phone.
• Make sure that the phone is connected to the headset – if it does not connect either
from the phone’s Bluetooth menu or by tapping the answer/end button, follow the
pairing procedure (see section 3).
I have pairing problems even though my phone indicates otherwise
You may have deleted your headset pairing connection in your mobile phone.
Follow the pairing instructions in section 3.
Will the Jabra BT500v work with other Bluetooth equipment?
The Jabra BT500v is designed to work with Bluetooth mobile phones. It can also work
with other Bluetooth devices that are compliant with Bluetooth version 1.1 or 1.2
and support a headset and/or hands-free profile.
I cannot use Reject call, call on hold, Redial or voice dialling
These functions are dependent on your phone supporting them. Please check your
phone’s manual for further details