Lennox Hearth INT3000 Index

99

Inter-Tel® INT3000 User Guide

Index

A

About

the telephone system 19

About This Guide 2

About Voice Mail 15, 17

About Your Endpoint 3

Accessing

e-mail messages 81

fax messages 84

Accessing Your Endpoint 69

Account Codes 63

ACD (Automatic Call Distribution) Hunt Groups 71

ACD Agent IDs 71

ACD Hunt Group Login 72

ACD Hunt Groups 71

Administrators 90

Advanced Mailbox

using 78

voice mail flowchart 87

Agent Help 70

Alternate Greeting 23

Attaching the Belt Clip to the Handset 8

Automatic Call Distribution (ACD) 71

Automatic Speech Recognition (ASR) 17

Automatic System Forwarding 33

B

Basic Button Functions 4

Battery Packs vii

Button Descriptions 5

C

Call Button 6

Call Forwarding 32

Call Screening 64

Call Transfer 29

Call Waiting 27, 35

Callback And Call Waiting 29

Callbacks 25, 26

Calls

enabling/disabling hunt group 71

ending ACD 73

making emergency 27

redirecting 26, 27

waiting for called endpoint 25

Canceling

callback requests 25

Cascade Levels 55

Changing

call screening transfer method 53

directory name 24

e-mail password 80

fax destination number 54

language 50

message search order 54

personal greeting 24

voice mail message envelope 52

voice mail password 51

voice mail, e-mail, and fax message envelope 86

voice mailbox password 51

Channel Button 5

Charging Unit Wall Mounting 14

Conference Calls 60

Connecting the AC Adapters 7

Connecting the Telephone Cord 7

D

Date, Time, Name, and Extension Number Display 34

Default Feature Codes 87

Default Station Operation 51

Defaults

do-not-disturb message chart 45

mailbox password 22

Delivery Options 43

Dialpad and Indicators 3

Direct Wall Mounting 13

Directories 60

telephone 64

voice mail 66

Disabling

account codes 63

cascade levels 56

do-not-disturb 45

hunt group calls 71

message envelope options 52

time/date option 52

Displaying Information

outside party’s name 34

Displaying Information on Your Endpoint 34

Distributing Calls 71

Do-Not-Disturb 60

Contents

Main Page Notice Page iii Important Safety Instructions iv v Warnings Range Limits vi Radio Interference More Than One Cordless Telephone Privacy Base Units and Handsets vii Battery Packs Not Waterproof Page ix FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE CONTENTS PAGE Table of Contents FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 x CONTENTS PAGE USING E-MAIL READER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 FINDING YOUR WAY Finding Your Way 2 W ABOUT THIS GUIDE FINDING YOUR WAY ABOUT YOUR ENDPOINT Dialpad and Indicators Basic Message Display Functions Basic Button Functions 5 Button Descriptions Talk Button Channel Button R/Vol Button SPCL Button Range Limits Feature Buttons INSTALLING THE INT3000 Connecting the Telephone Cord Connecting the AC Adapters Attaching the Belt Clip to the Handset 9 Recharging the Battery Low Battery Indicator 10 Installing The Battery Pack In The Handset Charging the Battery Pack Inside the Handset 11 Charging Spare Battery Packs (Optional) Cleaning The Battery Charging Contacts WALL MOUNT INSTALLATION Standard Wall Plate Mounting Direct Wall Mounting Charging Unit Wall Mounting 15 A BOUT VOICE M Page 17 Enterprise Messaging 18 Automatic Speech Recognition (ASR) ABOUT THE TELEPHONE SYSTEM S OFTWARE C Page GETTING STARTED Getting Started 22 SETTING UP VOICE MAIL Initializing Your Mailbox 23 Recording Your Personal Greetings Recording Your Voice Mail Directory Name 25 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 26 Receiving Intercom Calls Outside Calls Placing Outside Calls 27 Receiving Outside Calls Emergency Calls Call Waiting . 28 PLACING CALLS ON HOLD MUTING THE MICROPHONE PLACING CONFERENCE CALLS and . (If necessary, repeat this step to place one more call on hold.) 30 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 32 FORWARDING CALLS Manual Call Forwarding Redirect Call Automatic System Forwarding 34 REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Display Outside Partys Name 35 STATION-TO-STATION MESSAGES Leaving Messages If You Do Not Have a MSG Button If You Have a MSG Button 36 Receiving Messages If You Do Not Have a MSG Button If You Have a MSG Button 37 ACCESSING YOUR MAILBOX 38 DISABLING AND ENABLING ASR 39 ACCESSING VOICE MAIL MESSAGES Listening to Messages Say Skip or press to skip to the end of the recording. 40 Recovering Deleted Voice Mail Messages Recording and Sending Voice Mail Messages 43 44 Canceling Unheard Voice Mail Messages USING DO-NOT-DISTURB MODE 46 USING REMINDER MESSAGES Page MOVING ON Moving On 50 SETTING ENDPOINT PREFERENCES Selecting a Ring Tone Changing the Language Returning to Default Station SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 52 Changing the Voice Mail Message Envelope Changing the Call Screening Transfer Method 54 Programming a Fax Destination Changing the Message Search Order Programming Remote Messaging 56 57 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 58 System Speed Dialing 60 USING RECORD-A-CALL P PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B USING ACCOUNT CODES 64 SCREENING CALLS USING THE DIRECTORIES Telephone Directory Page 66 Voice Mail Directory Page 68 PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password Remote Feature Access 70 REQUESTING AGENT HELP 71 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 72 Logging In and Out of ACD Hunt Group 73 Ending an ACD Hunt Group Call Page USING E-MAIL READER Using E-Mail Reader Page E-MAIL READER FEATURES 78 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 80 ACCESSING E-MAIL MESSAGES 82 83 84 ACCESSING FAX MESSAGES 85 RECOVERING DELETED MESSAGES 86 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) enu or say Accept or press to accept. m N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU T 92 FREQUENTLY ASKED QUESTIONS (FAQ) Page 94 LEARNING MORE DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES 96 GENERAL FEATURE CODES LEARNING MORE Page Index A B C D E F G H I P Q R S T U V W Z VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.