Lennox Hearth INT3000 W, ABOUT THIS GUIDE

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Inter-Tel® INT3000 User Guide

WELCOME

Congratulations on your purchase of the INT3000 endpoint. It is designed to work on

an Inter-Tel® telephone system to provide you with access to multiple lines, Caller

ID, and other telephone system features.

To help familiarize yourself with the features of the INT3000 and get the most from

your new endpoint, please read this user guide thoroughly. The About This Guide sec-

tion below lists the different sections in this user guide and describes the type of infor-

mation you can find there.

ABOUT THIS GUIDE

This guide contains instructions for using the INT3000 endpoint on the Inter-Tel tele-

phone system. To help you find information quickly, this guide is divided into five

separate sections, as indicated by the tabs.

These sections include the following:

• Finding Your Way: This section provides you with a picture of the endpoint and

includes general information designed to help you find what you need.

• Getting Started: This section includes basic endpoint and voice mail informa-

tion, and provides instructions on how to perform everyday tasks, such as

answering calls, making calls, and using voice mail.

• Moving On: In this section you’ll learn how to use advanced endpoint and voice

mail features.

• Using E-Mail Reader: This section includes information on how to use the

advanced messaging features available with E-Mail Reader.

• Learning More: This section outlines how your administrators can help if you

experience a problem with your endpoint. It also provides you with a list of Fre-

quently Asked Questions (FAQs) so you can troubleshoot problems and learn

more about the system.

In addition, this guide contains a list of default feature codes (see page 95) and an

index (see page 99) for easy reference.

NOTE: Because the telephone system is very flexible and programmable, the proce-

dures for using the features might vary slightly from the descriptions in this guide. If so,

your trainer or system administrator can tell you how your system differs and how to

use the features.

Contents

Main Page Notice Page iii Important Safety Instructions iv v Warnings Range Limits vi Radio Interference More Than One Cordless Telephone Privacy Base Units and Handsets vii Battery Packs Not Waterproof Page ix FINDING YOUR WAY GETTING STARTED MOVING ON USING E-MAIL READER LEARNING MORE CONTENTS PAGE Table of Contents FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 x CONTENTS PAGE USING E-MAIL READER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 FINDING YOUR WAY Finding Your Way 2 W ABOUT THIS GUIDE FINDING YOUR WAY ABOUT YOUR ENDPOINT Dialpad and Indicators Basic Message Display Functions Basic Button Functions 5 Button Descriptions Talk Button Channel Button R/Vol Button SPCL Button Range Limits Feature Buttons INSTALLING THE INT3000 Connecting the Telephone Cord Connecting the AC Adapters Attaching the Belt Clip to the Handset 9 Recharging the Battery Low Battery Indicator 10 Installing The Battery Pack In The Handset Charging the Battery Pack Inside the Handset 11 Charging Spare Battery Packs (Optional) Cleaning The Battery Charging Contacts WALL MOUNT INSTALLATION Standard Wall Plate Mounting Direct Wall Mounting Charging Unit Wall Mounting 15 A BOUT VOICE M Page 17 Enterprise Messaging 18 Automatic Speech Recognition (ASR) ABOUT THE TELEPHONE SYSTEM S OFTWARE C Page GETTING STARTED Getting Started 22 SETTING UP VOICE MAIL Initializing Your Mailbox 23 Recording Your Personal Greetings Recording Your Voice Mail Directory Name 25 MAKING AND RECEIVING CALLS Intercom Calls Placing Intercom Calls 26 Receiving Intercom Calls Outside Calls Placing Outside Calls 27 Receiving Outside Calls Emergency Calls Call Waiting . 28 PLACING CALLS ON HOLD MUTING THE MICROPHONE PLACING CONFERENCE CALLS and . (If necessary, repeat this step to place one more call on hold.) 30 TRANSFERRING CALLS To Another Extension To Voice Mail To an Outside Number USING REVERSE TRANSFER 32 FORWARDING CALLS Manual Call Forwarding Redirect Call Automatic System Forwarding 34 REDIALING A NUMBER DISPLAYING INFORMATION ON YOUR ENDPOINT Date, Time, Name, and Extension Number Display Outside Partys Name 35 STATION-TO-STATION MESSAGES Leaving Messages If You Do Not Have a MSG Button If You Have a MSG Button 36 Receiving Messages If You Do Not Have a MSG Button If You Have a MSG Button 37 ACCESSING YOUR MAILBOX 38 DISABLING AND ENABLING ASR 39 ACCESSING VOICE MAIL MESSAGES Listening to Messages Say Skip or press to skip to the end of the recording. 40 Recovering Deleted Voice Mail Messages Recording and Sending Voice Mail Messages 43 44 Canceling Unheard Voice Mail Messages USING DO-NOT-DISTURB MODE 46 USING REMINDER MESSAGES Page MOVING ON Moving On 50 SETTING ENDPOINT PREFERENCES Selecting a Ring Tone Changing the Language Returning to Default Station SETTING MAILBOX PREFERENCES Changing Your Mailbox Password 52 Changing the Voice Mail Message Envelope Changing the Call Screening Transfer Method 54 Programming a Fax Destination Changing the Message Search Order Programming Remote Messaging 56 57 SPEED DIALING Station Speed D ial Programming Station Speed-Dial Numbers 58 System Speed Dialing 60 USING RECORD-A-CALL P PERFORMING A HOOKFLASH DURING A CALL P ROGRAMMING Y OUR F EATURE B USING ACCOUNT CODES 64 SCREENING CALLS USING THE DIRECTORIES Telephone Directory Page 66 Voice Mail Directory Page 68 PROGRAMMING REMOTE FEATURE ACCESS Remote Access Password Remote Feature Access 70 REQUESTING AGENT HELP 71 WORKING IN HUNT GROUPS Hunt Group Calls Enabled/Disabled ACD Hunt Groups Distributing Calls 72 Logging In and Out of ACD Hunt Group 73 Ending an ACD Hunt Group Call Page USING E-MAIL READER Using E-Mail Reader Page E-MAIL READER FEATURES 78 USING YOUR ADVANCED MAILBOX SETTING UP YOUR E-MAIL PASSWORD 80 ACCESSING E-MAIL MESSAGES 82 83 84 ACCESSING FAX MESSAGES 85 RECOVERING DELETED MESSAGES 86 CHANGING MESSAGE ENVELOPES USING E-MAIL READER VOICE MAIL FLOWCHART (ADVANCED MAILBOX) enu or say Accept or press to accept. m N OTE: Page Learning More WHAT THE ADMINISTRATORS CAN DO FOR YOU T 92 FREQUENTLY ASKED QUESTIONS (FAQ) Page 94 LEARNING MORE DEFAULT FEATURE CODES EXTENSION NUMBERS Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES 96 GENERAL FEATURE CODES LEARNING MORE Page Index A B C D E F G H I P Q R S T U V W Z VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) N m OTE: enu or say Accept or press to accept.