vPurchase upgrades and extended hardware repair services.

vDownload the latest device drivers and software updates for your computer model.

vAccess the online manuals for your products.

vAccess the Lenovo Limited Warranty.

vAccess troubleshooting and support information for your computer model and other supported products.

vFind the service and support phone number for your country or region.

vFind a Service Provider located near you.

Help and service

This section contains information about obtaining help and service.

Using the documentation and diagnostic programs

If you experience a problem with your computer, see Chapter 6, “Troubleshooting and diagnostics,” on page 67. For information on additional resources to help you troubleshoot your computer problem, see “Information resources” on page 73.

If you suspect a software problem, see the documentation, including readme files and online help, that comes with the operating system or application program.

Most computers come with a set of diagnostic programs that you can use to help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 68.

Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, follow the instructions at:

http://www.lenovo.com/support

Calling for service

During the warranty period, you can get help and information by telephone through the Customer Support Center.

These services are available during the warranty period:

vProblem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

vHardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

vEngineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

The following items are not covered by the warranty:

vReplacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Chapter 7. Getting information, help, and service 75

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Lenovo 9623, 9705, 9625, 9421, 9353 Help and service, Using the documentation and diagnostic programs, Calling for service
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9421, 9953, 9705, 9935, 9795 specifications

Lenovo has established itself as a significant player in the global technology market, particularly with its innovative line of laptops. The models 9353, 3656, 9625, 7061, and 9946 showcase the company's commitment to combining performance, portability, and cutting-edge technology.

The Lenovo 9353 is known for its sleek design and powerful performance. It features Intel's latest processors and high-speed SSD options, making it an excellent choice for professionals and creatives who require robust computing power. The 9353 is equipped with a vibrant display that enhances the visual experience, perfect for graphic design or content consumption. Its lightweight build ensures portability, making it easy to carry around.

The Lenovo 3656 stands out with its affordability without compromising on essential features. It is powered by AMD processors and offers decent graphics capabilities, ideal for everyday tasks like browsing, streaming, and office applications. The battery life is commendable, supporting all-day use for students and professionals alike. The 3656 also includes a solid build quality, ensuring durability and reliability.

Next, the Lenovo 9625 is a high-end model designed for gaming enthusiasts. With a powerful NVIDIA graphics card, this laptop delivers an immersive gaming experience with high frame rates and stunning visuals. The 9625 also comes with an advanced cooling system to prevent thermal throttling during extended gaming sessions. Its customizable RGB keyboard appeals to gamers who appreciate aesthetics alongside high performance.

The Lenovo 7061 is tailored for business users. It features enhanced security measures, including a fingerprint reader and a TPM chip to safeguard sensitive data. The 7061's display is designed for long hours of work, with anti-glare technology reducing eye strain. It also provides ample connectivity options, making it a versatile choice for professionals on the go.

Lastly, the Lenovo 9946 is a convertible laptop that offers the flexibility of a tablet and the functionality of a laptop. It boasts a touchscreen display and 2-in-1 versatility, making it suitable for various uses, from casual browsing to professional presentations. The Lenovo 9946 is powered by Intel’s latest technologies, ensuring high performance and seamless multitasking, along with a stylus for precision input.

Overall, these Lenovo models cater to different needs and preferences, all while emphasizing performance, portability, and cutting-edge technology, solidifying Lenovo's reputation in the laptop arena.
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