Lenovo 2568 [B540] 10101 Troubleshooting Problems with Optical Drives and Hard Disks, User Guide

During the uninstall process, never directly delete the files or folders. This is harmful to the system, and might cause a system-wide malfunction.

Use the following procedure to properly uninstall programs:

1.Back up all documents and system settings related to the program before removing it.

2.If the program has its own uninstaller, run it directly to uninstall the program.

3.If the program does not have its own uninstaller, then select Control Panel from the Start menu.

4.From the Control Panel, choose Programs and Functions.

5.Find the applicable program from the Programs and Functions dialog box and then select Uninstall/Modify.

6.Perform the instructions displayed to uninstall the software.

5.4Troubleshooting Problems with Optical Drives and Hard Disks

Problem: The Optical drive is unable to read a CD/DVD.

Troubleshooting and problem resolution:

1.Check to determine if there is an optical drive icon in the resource manager of the operating system. If not, restart your computer. If there is still no icon, contact Lenovo Service. Otherwise, continue with the next step of this procedure.

2.Confirm that the CD/DVD has been properly placed in the drive. If not, reload the CD or DVD. Otherwise, continue with the next step of this procedure.

3.Check the specifications that came with your computer to confirm that this optical drive is capable of reading this type of CD or DVD.

4.If the CD/DVD cannot be read, replace it with a known good CD/DVD such as one that was shipped with the computer.

5.If the known good CD cannot be read, visually check the operating side of the CD/DVD for defects.

Problem: The capacity of the hard disk, as indicated by the system, is less than the nominal capacity.

Troubleshooting and problem resolution: For computers equipped with the OneKey Recovery feature, the system recovery feature needs to occupy some hard disk space. This may account for the apparent hard disk capacity deficit.

42User Guide