Getting help and service
authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.
The following items are not covered:
vReplacement or use of
Note: All warranted parts contain a
FRU XXXXXXX
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to device drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.
If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:
vMachine Type and Model
vSerial numbers of your computer, monitor, and other components, or your proof of purchase
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information for your system
The telephone numbers for your Customer Support Center location are located in the Worldwide telephone list section of this guide.
Note: Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at www.lenovo.com/think/support
Getting help around the world
If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold and serviced, International Warranty Service is available for your computer.
Chapter 3. Getting help and service 39
