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Important service information
Strategy for replacing a hard disk drive
Always try to run a
Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten.
How to use error messages
Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the
Strategy for replacing FRUs for CTO, CMV, and GAV
Product definition
Dynamic Configure To Order (CTO)
This provides the ability for a customer to configure an IBM® solution from an eSite, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label, PC Entitlement Warehouse (PEW), eSupport, and the HMM will load these products as the
Custom Model Variant (CMV)
This is a unique configuration that has been negotiated between IBM and the customer. A unique
vThe MTM portion of the machine label is the
vThe PEW record is the
veSupport will show both the CTO and CMV machine type models (Example: