Appendix A. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the problem yourself:

vCheck all cables to make sure that they are connected.

vCheck the power switches to make sure that the system and any optional devices are turned on.

vUse the troubleshooting information in your system documentation, and use the diagnostic tools that come with your system. Information about diagnostic tools is in the Hardware Maintenance Manual .

vGo to the at http://www.lenovo.com/support to check for technical information, hints, tips, and new device drivers or to submit a request for information.

You can solve many problems without outside assistance by using the information available on the Lenovo support site or by following the troubleshooting procedures that Lenovo provides in the documentation that is provided with your Lenovo product. The documentation that comes with Lenovo systems also describes the diagnostic tests that you can perform. Most systems, operating systems, and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes. If you suspect a software problem, see the documentation for the operating system or program.

Using the documentation

Information about your Lenovo system and preinstalled software, if any, or optional device is available in the documentation that comes with the product. That documentation can include printed documents, online documents, readme files, and help files. Most of the documentation for your server is on the ThinkServer Documentation DVD provided with your server. See the troubleshooting information in your system documentation for instructions for using the diagnostic programs. The troubleshooting information or the diagnostic programs might tell you that you need additional or updated device drivers or other software. Lenovo maintains pages on the World Wide Web where you can get the latest technical information and download device drivers and updates. To access these pages, go to http://www.lenovo.com/support and follow the instructions.

Getting help and information from the World Wide Web

On the World Wide Web, the Lenovo Web site has up-to-date information about Lenovo systems, optional devices, services, and support. For general information about Lenovo products or to purchase Lenovo products, go to http://www.lenovo.com. For support on Lenovo products, go to http://www.lenovo.com/support.

© Lenovo 2008, 2009. Portions © IBM Corp. 2007, 2008.

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Lenovo RD210 manual Appendix A. Getting help and technical assistance, Before you call

RD210 specifications

The Lenovo RD210 is a powerhouse in the realm of entry-level rack servers, designed to deliver high performance and reliability for small to medium businesses. With its compact 1U form factor, the RD210 is an ideal choice for organizations looking to maximize space in their data center while still benefiting from robust computing capabilities.

One of the standout features of the RD210 is its support for the latest Intel Xeon processors, which provide exceptional performance for demanding workloads. This server can be equipped with multiple processor options, allowing businesses to select the configuration that best meets their needs. Its impressive memory capacity, supporting up to 192 GB of DDR3 RAM, ensures that users can run multiple applications simultaneously without experiencing any slowdowns.

Storage flexibility is another strong point of the RD210. The server supports a variety of configurations, accommodating up to four hot-swap drive bays for SAS or SATA drives. This feature allows for easy upgrades and replacements, reducing downtime and increasing overall efficiency. Additionally, organizations can opt for SSDs for enhanced performance, particularly valuable for applications that require rapid data access.

The RD210 also boasts a range of advanced technologies that enhance its performance and reliability. For instance, Lenovo's Intelligent Cooling technology helps maintain optimal operating temperatures, which can extend the life of the server components. Furthermore, with features like redundant power supplies and advanced error correction, the RD210 is designed to minimize system failures and ensure business continuity.

In terms of connectivity, the RD210 comes equipped with multiple Ethernet ports, supporting options for faster networking speeds and redundancy. It also integrates easily into existing infrastructure, with support for various operating systems, including Windows Server and Linux distributions.

For management, the Lenovo RD210 includes advanced tools like Lenovo XClarity, providing real-time monitoring and management capabilities. This feature simplifies server administration, making it easier for IT teams to manage workloads efficiently.

In conclusion, the Lenovo RD210 combines scalability, performance, and reliability in a compact package suitable for diverse computing needs. Its powerful processors, ample memory, and storage options make it a smart investment for businesses aiming to enhance their IT infrastructure. As organizations increasingly rely on secure and efficient solutions, the RD210 stands out as a reliable choice for robust server performance.