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Lenovo Y450 manual Troubleshooting, Where are the recovery discs?

Models: Y450

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Chapter 4. Troubleshooting

Where are the recovery discs?

Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see OneKey Rescue System User Guide.

How can I contact the Customer Support Center?

See “Chapter 5. Getting help and service” on page 54 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Lenovo warranty service telephone numbers” on page 105.

Where can I find warranty information?

For the warranty applicable to your computer, including the warranty period and type of warranty service, see “Appendix A. Lenovo limited warranty” on page 91.

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Lenovo Y450 manual Troubleshooting, Where are the recovery discs?, How can I contact the Customer Support Center?

Contents

User Guide Lenovo IdeaPad Y450Copyright Lenovo 2009. All rights reserved First Edition NovemberENERGY STAR model information Advanced power settings Power plan BalancedWindows XP Windows VistaExplanation of hard disk capacity Page Chapter 2. Using your computer ContentsChapter 3. Using external devices Chapter 1. Getting to know your computerChapter 4. Troubleshooting ContentsChapter 6. Safety, use, and care information Appendix C. SpecificationsIndex ContentsAppendix D. Notices Top view Chapter 1. Getting to know your computerSystem status indicators Wireless LAN antennasPower button Chapter 1. Getting to know your computerChapter 1. Getting to know your computer Left-sideviewSecurity keyhole Chapter 1. Getting to know your computerFan louvers overheating of the computer may occurChapter 1. Getting to know your computer Right-sideviewIEEE 1394 connector AC power adapter jackChapter 1. Getting to know your computer eSATA portChapter 1. Getting to know your computer Front viewIntegrated wireless device switch System status indicatorsChapter 1. Getting to know your computer Microphone jack externalChapter 1. Getting to know your computer Bottom viewBattery latch - manual Battery latch - spring loadedBattery pack Chapter 1. Getting to know your computerY450 Chapter 2. Using your computerUsing the touchpad „Gestures Chapter 2. Using your computerChiralMotion Pinch„Palm Check Chapter 2. Using your computer„Numeric keypad Using the keyboardChapter 2. Using your computer „Function key combinations Chapter 2. Using your computerIncrease/decrease computer volume Chapter 2. Using your computerFn + PrtSc/SysRq System request Fn +„Touch inductive panel with multi-mediabuttons Chapter 2. Using your computerSpecial keys and buttons Open Dolby function setup screen Chapter 2. Using your computerMute/unmute the sound Decrease computer volume Increase computer volumeChapter 2. Using your computer Using the optical drive„OneKey Rescue System button For details, see OneKey Rescue System User GuideChapter 2. Using your computer Using memory cards„Removing a memory card Chapter 2. Using your computer„Inserting a memory card Chapter 2. Using your computer Using Lenovo remote specific models onlyUsing the integrated camera Chapter 2. Using your computer Using the Internet„Using RJ-45port Chapter 2. Using your computer „Using wireless LAN„Attaching a security lock optional Chapter 2. Using your computerSecuring your computer Chapter 2. Using your computer „Using VeriFace„Using passwords Using battery and AC adapter Installing device drivers„Checking battery status Chapter 2. Using your computerChapter 2. Using your computer „Using the AC adapterChapter 2. Using your computer „Charging the batteryChapter 2. Using your computer „Handling the batteryDanger DangerConnecting a Universal Serial Bus USB device Chapter 3. Using external devicesChapter 3. Using external devices Chapter 3. Using external devices Connecting an eSATA deviceChapter 3. Using external devices Connecting an IEEE 1394 deviceChapter 3. Using external devices Connecting an ExpressCard/34 device„Removing an ExpressCard device Chapter 3. Using external devices„Inserting an ExpressCard device Chapter 3. Using external devices Connecting an external display„Connecting a VGA monitor Chapter 3. Using external devices „Connecting an HDMI monitorChapter 3. Using external devices Connecting a headphone and audio deviceListening to music at high volume over extended periods of time may damage your hearing Chapter 3. Using external devicesChapter 3. Using external devices Connecting an external microphoneChapter 3. Using external devices „Enabling Bluetooth communicationsFrequently asked questions Chapter 4. TroubleshootingWhere are the recovery discs? Chapter 4. TroubleshootingWhere can I find warranty information? How can I contact the Customer Support Center?Chapter 4. Troubleshooting Troubleshooting„Display problems My screen goes blank while the computer is on Chapter 4. Troubleshooting„Keyboard problems „A password problemChapter 4. Troubleshooting I forgot my passwordThe computer enters sleep mode unexpectedly „Sleep or hibernation problemsChapter 4. Troubleshooting The screen is blank „Computer screen problemsChapter 4. Troubleshooting Incorrect characters appear on the screen Chapter 4. TroubleshootingThe screen is unreadable or distorted Chapter 4. Troubleshooting „Sound problems„Battery problems „A startup problem „A hard disk drive problemChapter 4. Troubleshooting The battery does not chargeYour computer does not respond „Other problemsChapter 4. Troubleshooting Getting help and service Chapter 5. Getting help and serviceGetting help on the Web Calling the Customer Support CenterChapter 5. Getting help and service The following items are not covered Chapter 5. Getting help and serviceƒMachine Type and Model Chapter 5. Getting help and serviceGetting help around the world Chapter 5. Getting help and serviceImportant safety information Chapter 6. Safety, use, and care information„Conditions that require immediate action Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information „Safety guidelinesDanger „Service and upgradesChapter 6. Safety, use, and care information Danger „Power cords and power adaptersChapter 6. Safety, use, and care information terminals and/or the connector terminals on a power adapter, which can eventually result in overheating Chapter 6. Safety, use, and care information„Extension cords and related devices Chapter 6. Safety, use, and care information„Plugs and outlets DangerDanger „Power supply statementChapter 6. Safety, use, and care information Danger „Lithium coin cell battery noticeChapter 6. Safety, use, and care information Danger Chapter 6. Safety, use, and care information„Heat and product ventilation ƒDo not restrict or block any ventilation openings Chapter 6. Safety, use, and care informationDanger „CD and DVD drive safetyChapter 6. Safety, use, and care information Danger „Electrical current safety informationChapter 6. Safety, use, and care information To connect 1.Turn everything OFF Chapter 6. Safety, use, and care information„Laser compliance statement Chapter 6. Safety, use, and care informationWhen a CD or DVD drive is installed, note the following handling instructions Chapter 6. Safety, use, and care informationDanger Danger„Liquid Crystal Display LCD notice Chapter 6. Safety, use, and care informationCaring your computer „Be careful about where and how you workChapter 6. Safety, use, and care information ƒPlace liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock Chapter 6. Safety, use, and care informationPrevent others from touching components Chapter 6. Safety, use, and care information„Be gentle with your computer Chapter 6. Safety, use, and care information„Carry your computer properly „For outdoor use„Handle storage media and drives properly „Data safetyChapter 6. Safety, use, and care information „Other important tips „Take care in setting passwordsChapter 6. Safety, use, and care information Chapter 6. Safety, use, and care information „Cleaning the cover of your computerChapter 6. Safety, use, and care information „Cleaning your computer keyboardChapter 6. Safety, use, and care information Accessibility and comfort„Cleaning your computer display „Ergonomic information Chapter 6. Safety, use, and care informationGeneral Posture Below are some general recommendations for assuming a healthy working posture. It is best to periodically make minor modifications in your working posture to deter the onset of discomfort caused by long periods of working in the same position. Frequent, short breaks from your work will also help to prevent any minor discomfort associated with your working posture Chapter 6. Safety, use, and care informationChapter 6. Safety, use, and care information Maintenance„What if you are traveling? „Questions about vision?Chapter 6. Safety, use, and care information „General tips for maintenanceƒBoot into the BIOS and load the default settings Chapter 6. Safety, use, and care informationhardware component on your computer has its own specific driver. If you add a new component, the operating system needs to be instructed on how to operate that piece of hardware. After you install the driver, the operating system can recognize the hardware component and understand how to use it Chapter 6. Safety, use, and care information„What this warranty covers Appendix A. Lenovo limited warrantyAppendix A. Lenovo limited warranty „How to obtain warranty service“Warranty Information.” „Replacement of a product or partAppendix A. Lenovo limited warranty „Use of personal information Appendix A. Lenovo limited warranty„Your additional responsibilities Appendix A. Lenovo limited warranty „What this warranty does not cover„Limitation of liability Appendix A. Lenovo limited warrantyAppendix A. Lenovo limited warranty „Dispute resolution„European Economic Area EEA Appendix A. Lenovo limited warranty„Other rights „Suplemento de Garantía para México Appendix A. Lenovo limited warrantyManufactured by China Shanghai, China Appendix A. Lenovo limited warrantyMarketed by CP TelAppendix A. Lenovo limited warranty Warranty Information1 Customer Replaceable Unit “CRU” service „Types of warranty serviceAppendix A. Lenovo limited warranty 2On-siteservice Appendix A. Lenovo limited warranty3Courier or depot service 4Customer carry-inor mail-inservice5Product exchange service Appendix A. Lenovo limited warrantyWarranty service telephone numbers Lenovo warranty service telephone numbersAppendix A. Lenovo limited warranty South Africa Appendix A. Lenovo limited warrantyAppendix B. Customer Replaceable Units CRUs Specifications Appendix C. SpecificationsEnvironment ƒ Temperature SizeBattery pack Appendix C. SpecificationsLenovo United States, Inc Appendix D. Notices1009 Think Place - Building One Morrisville, NC U.S.A Attention Lenovo Director of LicensingAppendix D. Notices Appendix D. Notices „Export classification notice„Television output notice Appendix D. Notices Wireless related information„Wireless interoperability ƒFile Transfer ƒSynchronization ƒAudio Gateway Appendix D. NoticesƒHeadset ƒPrinter ƒHuman Interface Devices Keyboard/MouseAppendix D. Notices „Usage environment and your healthAppendix D. Notices Electronic emissions notices„Federal Communications Commission FCC statement Responsible party Appendix D. Notices „German Class B compliance statementInformationen in Hinsicht EMVG Paragraf 4 Abs. 1 Appendix D. NoticesAppendix D. Notices Appendix D. Notices „Japanese VCCI Class B statement„Korea Class B Appendix D. Notices WEEE and recycling statements„General recycling statement Appendix D. Notices EU WEEE statementsAppendix D. Notices Japan recycling statementsAppendix D. Notices „Disposing of a Lenovo computer componentsAppendix D. Notices Notice on deleting data from your hard diskNotice for users in the U.S.A Appendix D. Notices ƒUsing the preinstalled recovery program, bring the hard disk back to factory-shipstateTrademarks Appendix D. NoticesIndex Page Index DO NOT RETURN IT TO THE STORE If your product is not working correctlyLENOVO Lenovo China P/N New World. New Thinking.TM