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Lenovo Y730 manual Getting Help and Service

Models: Y730

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Chapter 5. Getting Help and Service

Machine Type and Model

Serial numbers of your computer, monitor, and other components, or your proof of purchase

Description of the problem

Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in “Appendix A. Lenovo Limited Warranty” on page 106.

Note:

Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or

region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Lenovo Y730 manual Getting Help and Service

Contents

Lenovo IdeaPad Y730 Lenovo IdeaPad Y730 UG V1.0 coveren2-3 If your product is not working correctlyEnergy Star model information Page Explanation of Hard Disk Capacity Page Contents Appendix a Contents Safety106 Appendix B. CustomerIii ContentsTop View Getting to Know Your ComputerPower button Wireless LAN antennasGetting to Know Your Computer Computer displayLeft-side View AC power adapter jackVGA port Getting to Know Your Computer Fan louversRight-side View Security keyhole TV-in jack Specific models onlyFront View System status indicators Wireless device switchBass switch Bottom View Battery latch spring loaded Getting to Know Your Computer Battery latch manual2nd Hard Disk Drive Specific models only Subwooferƒ Wireless LAN Card compartment Using Your Computer „ Putting your computer to Sleep„ Shutting Down Your computer Using Your Computer Using the Touch Pad„ Numeric Keypad Using the Keyboard„ Function Key Combinations Fn + PrtSc/SysRq System request „ Touch inductive panel and multi-media buttons Special keys and buttonsMulti-media buttons ~ Using Your Computer Touch inductive panel ~„ Lenovo game zone Specific models only Using Your Computer „ 17 Numeric Keys Specific models only „ OneKey Rescue System button Using the optical drive „ Playing CDs/DVDs/Blu-ray Disc Media„ Copying files to CDs/DVDs/Blu-ray Discs Using memory cards Using the Integrated Camera „ Inserting a memory card„ Removing a memory card „ Using LAN port Using the Internet„ Using wireless LAN „ Using modem port „ Attaching a Security Lock Optional Securing your computer„ Using VeriFace „ Using Passwords To set a Supervisor Password Select Set Supervisor Password, and press the Enter key Changing or Removing the Supervisor PasswordTo set a User Password Using Your Computer Changing or Removing the User Password To set a hard disk password Using Your Computer Hard Disk PasswordsChanging or Removing the HDD Passwords Using Your Computer Installing Device Drivers „ Your Computer Batteries Using battery and AC adapter„ Using the AC Adapter „ Checking Battery StatusUsing Your Computer „ Handling the Battery „ Charging the BatteryUsing Your Computer Connecting a Universal Serial Bus USB device Using external devicesUsing external devices Connecting an Ieee 1394 device Connecting a PC card device „ Removing a PCI Express card „ Inserting a PCI Express card„ Connecting a VGA monitor Connecting an external display„ Connecting a DVI monitor Specific models only Connecting a computer Specific models only Connecting a headphone and audio device „ Switch between headphone and S/PDIF Connecting an external microphone „ Enabling Bluetooth communications Connecting a Bluetooth deviceFrequently Asked Questions TroubleshootingWhere are the recovery discs? Troubleshooting„ Display Problems TroubleshootingMy screen goes blank while the computer is on „ Keyboard Problems „ a Password ProblemForgot my password Number appears when you enter a letterComputer enters sleep mode unexpectedly „ Sleep or Hibernation ProblemsScreen is blank „ Computer Screen ProblemsClick the Advanced Settings button Troubleshooting Screen is unreadable or distortedTroubleshooting Incorrect characters appear on the screen „ Sound Problems „ Battery ProblemsOperating time for a fully charged battery is short „ a Hard Disk Drive Problem „ a Startup Problem„ Other Problems Computer does not start from a device you want Getting Help and Service Getting Help and ServiceGetting Help on the Web Getting Help and ServiceGetting Help and Service Getting Help and Service Getting Help around the World Important Safety Information Safety, Use, and Care Information„ Conditions That Require Immediate Action Safety, Use, and Care Information„ Safety Guidelines „ Service and Upgrades „ Power Cords and Power Adapters Safety, Use, and Care Information „ Plugs and Outlets „ Extension Cords and Related Devices„ Power Supply Statement „ Lithium Coin Cell Battery Notice „ Heat and Product Ventilation Safety, Use, and Care Information „ CD and DVD Drive Safety „ Electrical Current Safety Information Safety, Use, and Care Information „ Laser Compliance Statement Safety, Use, and Care Information „ Liquid Crystal Display LCD Notice Caring Your Computer „ Be Careful about Where and How You WorkSafety, Use, and Care Information Safety, Use, and Care Information „ Be Gentle with Your Computer „ Carry Your Computer Properly„ For outdoor use „ Handle Storage Media and Drives Properly „ Data Safety„ Other Important Tips „ Take Care in Setting Passwords„ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard „ Cleaning Your Computer Display Accessibility and Comfort100 „ Ergonomic Information101 „ What If You are Traveling? Maintenance„ Questions about Vision? 102103 „ General Tips for Maintenance104 105 Appendix A. Lenovo Limited Warranty „ What This Warranty Covers106 „ What Your Service Provider Will Do to Correct Problems „ How to Obtain Warranty ServiceAppendix A. Lenovo Limited Warranty 107108 „ Exchange of a Product or Part„ Your Additional Responsibilities „ Use of Personal Information109 „ What This Warranty Does not Cover „ Limitation of Liability110 111 „ Dispute Resolution „ Other Rights112 113 „ European Economic Area EEA114 Warranty Information„ Types of Warranty Service Customer Replaceable Unit CRU Service115 Courier or Depot Service Appendix A. Lenovo Limited Warranty On-site ServiceCustomer Carry-In or Mail-In Service 116117 Warranty Service Telephone Numbers118 119 Appendix B. Customer Replaceable Units CRUsSpecifications Appendix C. SpecificationsEnvironment ƒ Temperature 120Battery Appendix C. Specifications121 Pack122 Appendix D. NoticesAppendix D. Notices 123„ Export classification notice „ Television output notice124 Wireless related information „ Wireless Interoperability125 126 „ Usage Environment and Your Health127 „ Note to Catv system installer „ Products with television tuner options installedTV tuner information 128129 „ Example of antenna grounding130 Electronic Emissions Notices „ Federal Communications Commission FCC Statement131 „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada132 133 „ German Class B Compliance Statement134 135 „ European Union Compliance Statement Class B Compliance136 „ Korea Class BWeee and Recycling Statements „ General Recycling Statement137 138 EU Weee Statements139 Japan Recycling Statements140 „ Disposing of a Lenovo Computer Components141 142 143 Trademarks144 IndexIndex 145146 Problems147