Getting Help and Service | Lenovo Y730 manual

Lenovo IdeaPad Y730 UG V1.0_en.book Page 71 Friday, June 27, 2008 6:06 PM

Chapter 5. Getting Help and Service

Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

Identification of software problem sources

Configuration of BIOS as part of an installation or upgrade

Changes, modifications, or upgrades to device drivers

Installation and maintenance of network operating systems (NOS)

Installation and maintenance of application programs

To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://consumersupport.lenovo.com, and click Warranty, then follow the instructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

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Lenovo Y730 manual Getting Help and Service

Contents

Lenovo IdeaPad Y730 If your product is not working correctly Lenovo IdeaPad Y730 UG V1.0 coveren2-3 Energy Star model information Page Explanation of Hard Disk Capacity Page Contents Contents Safety Appendix a106 Appendix B. Customer Contents Iii Getting to Know Your Computer Top View Wireless LAN antennas Power buttonGetting to Know Your Computer Computer display AC power adapter jack Left-side View Getting to Know Your Computer Fan louvers VGA port Right-side View TV-in jack Specific models only Security keyhole Front View Bass switch System status indicatorsWireless device switch Bottom View Getting to Know Your Computer Battery latch manual Battery latch spring loaded2nd Hard Disk Drive Specific models only Subwoofer ƒ Wireless LAN Card compartment „ Shutting Down Your computer Using Your Computer„ Putting your computer to Sleep Using the Touch Pad Using Your Computer Using the Keyboard „ Numeric Keypad „ Function Key Combinations Fn + PrtSc/SysRq System request Special keys and buttons „ Touch inductive panel and multi-media buttons Using Your Computer Touch inductive panel ~ Multi-media buttons ~ „ Lenovo game zone Specific models only Using Your Computer „ 17 Numeric Keys Specific models only „ OneKey Rescue System button „ Copying files to CDs/DVDs/Blu-ray Discs Using the optical drive„ Playing CDs/DVDs/Blu-ray Disc Media Using memory cards „ Removing a memory card Using the Integrated Camera„ Inserting a memory card Using the Internet „ Using LAN port „ Using wireless LAN „ Using modem port Securing your computer „ Attaching a Security Lock Optional „ Using VeriFace „ Using Passwords To set a Supervisor Password Changing or Removing the Supervisor Password Select Set Supervisor Password, and press the Enter key To set a User Password Using Your Computer Changing or Removing the User Password Using Your Computer Hard Disk Passwords To set a hard disk password Changing or Removing the HDD Passwords Using Your Computer Installing Device Drivers Using battery and AC adapter „ Your Computer Batteries „ Checking Battery Status „ Using the AC Adapter Using Your Computer „ Charging the Battery „ Handling the Battery Using Your Computer Using external devices Connecting a Universal Serial Bus USB device Using external devices Connecting an Ieee 1394 device Connecting a PC card device „ Inserting a PCI Express card „ Removing a PCI Express card Connecting an external display „ Connecting a VGA monitor „ Connecting a DVI monitor Specific models only Connecting a computer Specific models only Connecting a headphone and audio device „ Switch between headphone and S/PDIF Connecting an external microphone Connecting a Bluetooth device „ Enabling Bluetooth communications Troubleshooting Frequently Asked Questions Troubleshooting Where are the recovery discs? Troubleshooting „ Display Problems My screen goes blank while the computer is on „ a Password Problem „ Keyboard ProblemsForgot my password Number appears when you enter a letter „ Sleep or Hibernation Problems Computer enters sleep mode unexpectedly „ Computer Screen Problems Screen is blank Troubleshooting Screen is unreadable or distorted Click the Advanced Settings button Troubleshooting Incorrect characters appear on the screen Operating time for a fully charged battery is short „ Sound Problems„ Battery Problems „ Other Problems „ a Hard Disk Drive Problem„ a Startup Problem Computer does not start from a device you want Getting Help and Service Getting Help and Service Getting Help and Service Getting Help on the Web Getting Help and Service Getting Help and Service Getting Help around the World Safety, Use, and Care Information Important Safety Information Safety, Use, and Care Information „ Conditions That Require Immediate Action „ Safety Guidelines „ Service and Upgrades „ Power Cords and Power Adapters Safety, Use, and Care Information „ Extension Cords and Related Devices „ Plugs and Outlets „ Power Supply Statement „ Lithium Coin Cell Battery Notice „ Heat and Product Ventilation Safety, Use, and Care Information „ CD and DVD Drive Safety „ Electrical Current Safety Information Safety, Use, and Care Information „ Laser Compliance Statement Safety, Use, and Care Information „ Liquid Crystal Display LCD Notice „ Be Careful about Where and How You Work Caring Your Computer Safety, Use, and Care Information Safety, Use, and Care Information „ For outdoor use „ Be Gentle with Your Computer„ Carry Your Computer Properly „ Data Safety „ Handle Storage Media and Drives Properly „ Take Care in Setting Passwords „ Other Important Tips „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Keyboard Accessibility and Comfort „ Cleaning Your Computer Display „ Ergonomic Information 100 101 Maintenance „ What If You are Traveling?„ Questions about Vision? 102 „ General Tips for Maintenance 103 104 105 106 Appendix A. Lenovo Limited Warranty„ What This Warranty Covers „ How to Obtain Warranty Service „ What Your Service Provider Will Do to Correct ProblemsAppendix A. Lenovo Limited Warranty 107 „ Exchange of a Product or Part 108 109 „ Your Additional Responsibilities„ Use of Personal Information 110 „ What This Warranty Does not Cover„ Limitation of Liability 111 112 „ Dispute Resolution„ Other Rights „ European Economic Area EEA 113 Warranty Information 114 115 „ Types of Warranty ServiceCustomer Replaceable Unit CRU Service Appendix A. Lenovo Limited Warranty On-site Service Courier or Depot ServiceCustomer Carry-In or Mail-In Service 116 Warranty Service Telephone Numbers 117 118 Appendix B. Customer Replaceable Units CRUs 119 Appendix C. Specifications SpecificationsEnvironment ƒ Temperature 120 Appendix C. Specifications Battery121 Pack Appendix D. Notices 122 123 Appendix D. Notices 124 „ Export classification notice„ Television output notice 125 Wireless related information„ Wireless Interoperability „ Usage Environment and Your Health 126 127 „ Products with television tuner options installed „ Note to Catv system installerTV tuner information 128 „ Example of antenna grounding 129 130 131 Electronic Emissions Notices„ Federal Communications Commission FCC Statement 132 „ Industry Canada Class B Emission Compliance Statement„ Avis de conformité à la réglementation d’Industrie Canada „ German Class B Compliance Statement 133 134 „ European Union Compliance Statement Class B Compliance 135 „ Korea Class B 136 137 Weee and Recycling Statements„ General Recycling Statement EU Weee Statements 138 Japan Recycling Statements 139 „ Disposing of a Lenovo Computer Components 140 141 142 Trademarks 143 Index 144 145 Index Problems 146 147