Clea
r
ing
jams
By carefully selecting paper and loading it properly, you can avoid most jams. If jams do occur, follow the steps outlined in this section.
To clear a jam message and resume printing, clear the entire paper path, and then touch Continue. If Jam Recovery is set to On, then the printer prints a new copy of the page that jammed. If Jam Recovery is set to Auto, then the printer reprints the jammed page if enough printer memory is available.
Avoiding jams
Paper tray recommendations
•Make sure the paper lies flat in the tray.
•Do not remove a tray while the printer is printing.
•Do not load a tray while the printer is printing. Load it prior to printing, or wait for a prompt to load it.
•Do not load too much paper. Make sure the stack height does not exceed the indicated maximum height.
•Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing too tightly against the paper or envelopes.
•Push the tray in firmly after loading paper.
Paper recommendations
•Use only recommended paper or specialty media.
•Do not load wrinkled, creased, damp, bent, or curled paper.
•Flex and straighten paper before loading it.
•Do not use paper that has been cut or trimmed by hand.
•Do not mix paper sizes, weights, or types in the same stack.
•Make sure all sizes and types are set correctly in the printer control panel menus.
•Store paper per manufacturer recommendations.
Understanding jam numbers and locations
When a jam occurs, a message indicating the jam location appears. The following illustration and table list the paper jams that can occur and the location of each jam. Open doors and covers, and remove trays to access jam locations.
Clearing jams
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