Lexmark 30G0100, 30G0108, 30G0200, 30G0210, 30G0213, 30G0300, 30G0310, 30G2000, 30G2127, 30G2259, 650dtn, 652dn, 652dtn, 652n, 654dn, 654n, T650, T650n, T652, T654

In the U.S. or Canada, call (1-800-539-6275). For other countries/regions, visit the Lexmark Web site at

www.lexmark.com.

Troubleshooting

197

Contents

Main Page Contents Additional printer setup..................................................................17 Loading paper and specialty media.............................................52 Paper and specialty media guidelines.........................................66 Clearing jams.....................................................................................82 Understanding printer menus.......................................................95 Understanding printer messages...............................................148 Maintaining the printer.................................................................169 Administrative support.................................................................175 Troubleshooting.............................................................................178 Page Safety information Page Learning about the printer Finding information about the printer Setup information Help Printer configurations Basic model Fully configured model Page Selecting a location for the printer Understanding the printer control panel Page Additional printer setup Installing internal options Available internal options Accessing the system board to install internal options Page Installing a memory card 2 3 Page Installing a flash memory or firmware card 2 3 Page Installing an Internal Solutions Port 2 3 Page Page Page Page Page 13 Installing a printer hard disk 2 Page Page Page Installing hardware options Order of installation Installing paper drawers 1 2 Installing an optional duplex unit (T650 only) Removing an optional duplex unit Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer software Installing printer software Using the World Wide Web Updating available options in the printer driver Setting up wireless printing Information you will need to set up the printer on a wireless network Installing the printer on a wireless network (Windows) Page Installing the printer on a wireless network (Macintosh) Prepare to configure the printer Enter the printer information Configure the printer for wireless access Configure your computer to use the printer wirelessly Installing the printer on a wired network In Windows Vista In Windows XP and earlier For Macintosh users Page Changing port settings after installing a new network Internal Solutions Port In Windows Vista In Windows XP In Windows 2000 For Mac users Setting up serial printing In Windows Vista In Windows XP and earlier In Windows Vista In Windows XP In Windows 2000 Loading paper and specialty media Setting the Paper Size and Paper Type Configuring Universal paper settings Specify a unit of measurement Specify the paper height and width Loading the standard or optional 250-sheet or 550-sheet tray Page Page Loading the 2000-sheet tray Page Page 7 Loading the multipurpose feeder 5 LETTERHEAD LETTERHEAD Loading the envelope feeder Page Linking and unlinking trays Linking trays Unlinking trays Linking exit bins 1 2 3 4 5 Changing a Custom Type <x> name Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Supported paper sizes, types, and weights Paper sizes supported by the printer Page Paper types and weights supported by the printer Paper types and weights supported by the output bins Page Printing Printing a document For Macintosh users Printing on specialty media Tips on using letterhead Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing confidential and other held jobs Holding jobs in the printer Printing confidential and other held jobs Printing from a flash drive Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer control panel Canceling a print job from the computer Page Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Envelope recommendations Understanding jam numbers and locations 200 and 201 paper jams 1 2 3 202 and 203 paper jams 230 paper jam Rear paper jams Page Front paper jams 231239 paper jams (optional external duplex unit) Rear paper jams Front paper jams 241245 paper jams 250 paper jam 260 paper jam 271279 paper jams 280 paper jams Page Page Page Understanding printer menus Menus list Paper menu Default Source menu Paper Size/Type menu Page Page Configure MP menu Envelope Enhance Substitute Size menu Paper Texture menu Paper Weight menu Page Paper Loading menu Custom Types menu Universal Setup menu Bin Setup menu Reports menu Network/Ports menu Active NIC menu Standard Network or Network <x> menus Page Network Reports menu Network Card menu TCP/IP menu IPv6 menu Wireless menu AppleTalk menu NetWare menu LexLink menu Standard USB menu Page Parallel <x> menu Page Serial <x> menu Page SMTP Setup menu Security menu Miscellaneous menu Confidential Print menu Disk Wiping menu Security Audit Log menu Set Date/Time menu Settings menu General Settings menu Page Setup menu Finishing menu Quality menu Page Utilities menu XPS menu PDF menu PostScript menu PCL Emul menu Page HTML menu Image menu Flash Drive menu Help menu Page Understanding printer messages List of status and error messages Activating Menu Changes Busy Cancel not available Check tray <x> connection Clearing job accounting statistics Close door or insert cartridge Close finisher side door Defragmenting Flash DO NOT POWER OFF Page Page Install duplex Install envelope feeder Install Tray <x> Install MICR Cartridge Invalid Engine Code Invalid Network Code Invalid PIN Load manual feeder with <x> Load <src> with <x> Load staples Page Page Reading USB drive DO NOT REMOVE Ready Reattach bin <x> Reattach bin <x> <y> Reattach envelope feeder Remote Management Active DO NOT POWER OFF Remove packaging material, check <x> Remove paper from all bins Remove paper from bin <x> Page Page Page Waiting 30 Invalid refill, change cartridge 31 Replace defective cartridge 32 Cartridge part number unsupported by device 34 Short paper 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory to collate job 37 Insufficient memory, some held jobs were deleted 37 Insufficient memory, some Held Jobs will not be restored 38 Memory full 42.xy Cartridge region mismatch 50 PPDS font error 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Serial option <x> error 54 Network <x> software error 54 Standard network software error 55 Unsupported option in slot <x> 56 Parallel port <x> disabled 56 Serial port <x> disabled 56 Standard parallel port disabled 56 Standard USB port disabled 57 Configuration change, some held jobs were not restored 58 Too many bins attached 58 Too many disks installed 58 Too many flash options installed 58 Too many trays attached 59 Incompatible Duplex 59 Incompatible envelope feeder Page Page Maintaining the printer Cleaning the exterior of the printer Storing supplies Conserving supplies Checking the status of supplies Checking the status of supplies from the printer control panel Checking the status of supplies from a network computer Ordering supplies Ordering print cartridges Recommended print cartridges Ordering a maintenance kit Ordering charge rolls Ordering a fuser Ordering a fuser wiper Ordering pick rollers Recycling Lexmark products 1 2 3 Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Administrative support Finding advanced networking and administrator information Using the Embedded Web Server Checking the device status Setting up e-mail alerts Viewing reports Adjusting Power Saver Using the Embedded Web Server Using the printer control panel Restoring the factory default settings Troubleshooting Solving basic problems Solving basic printer problems Printer control panel display is blank or displays only diamonds Embedded Web Server does not open Solving printing problems Multiple-language PDFs do not print 1 2 3 4 Error message about reading USB drive appears MAKE SURE YOU ARE USING A RECOMMENDED USB, SERIAL, OR ETHERNET CABLE MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Confidential and other held jobs do not print PARTIAL JOB, NO JOB, OR BLANK PAGES PRINT Job prints from the wrong tray or on the wrong paper Incorrect characters print MAKE SURE THE PRINTER IS NOT IN HEX TRACE MODE Tray linking does not work L OAD THE SAME SIZE AND TYPE OF Solving option problems Option does not operate correctly or quits after it is installed CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER 1 2 3 MAKE SURE THE OPTION IS INSTALLED CORRECTLY Paper trays MAKE SURE THE PAPER IS LOADED CORRECTLY 1 2 3 4 MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY 2000-sheet tray CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS 1 2 MAKE SURE THE ENVELOPE FEEDER IS INSTALLED CORRECTLY Duplex unit 5-bin mailbox Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY T HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH Paper jam message remains after jam is cleared Solving print quality problems Isolating print quality problems Blank pages PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE T HE TONER MAY BE Clipped images CHECK THE GUIDES CHECK THE PAPER SIZE SETTING Gray background CHECK THE TONER DARKNESS SETTING Incorrect margins CHECK THE PAPER SIZE SETTING Paper curl Print irregularities T HE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH T HE TONER MAY BE THE FUSER MAY BE WORN OR DEFECTIVE Print is too dark CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS Print is too light CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS THE TONER IS LOW Repeating defects REPEATING MARKS OCCUR EVENLY DOWN THE PAGE Skewed print Solid black or white streaks CHECK THE PAPER TYPE MAKE SURE THE TONER IS DISTRIBUTED EVENLY IN THE PRINT CARTRIDGE T HE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON Replace the used print cartridge with a new one. T HE TONER IS THE PAPER PATH MAY NOT BE CLEAR Streaked vertical lines T HE TONER IS T HE PRINT CARTRIDGE IS THE PAPER PATH MAY NOT BE CLEAR Toner fog or background shading appears on the page THE CHARGE ROLLS MAY BE DEFECTIVE Toner rubs off CHECK THE PAPER TEXTURE SETTING Contacting Customer Support Page Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada European Community (EC) directives conformity Exposure to radio frequency radiation Industry Canada notice Industry Canada (Canada) European Community (EC) directives conformity statement for radio products Noise emission levels Page Laser advisory label Power consumption Product power consumption Power Saver Off mode Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT 1 2 3 4 5 a b c d MICROSOFT CORPORATION NOTICES Index Numerics Symbols A B E F G H I M N O P Page Page Q R S T U V W X

Lexmark - page 197

Models: 30G0100 30G0108 30G0200 30G0210 30G0213 30G0300 30G0310 30G2000 30G2127 30G2259 650dtn 652dn 652dtn 652n 654dn 654n T650 T650n T652 T654