Manuals / Lexmark / Computer Equipment / Printer

Lexmark 34S5164, 34S0100, 34S0305 Solving print quality problems, Isolating print quality problems

Models: 34S5164 34S0100 34S0300 34S0305

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Page that jammed does not reprint after the jam is cleared

Page that jammed does not reprint after the jam is cleared

Jam Recovery is set to Off. Do one of the following to set Jam Recovery to Auto or On:

• If the printer is on a network, access the Embedded Web Server:

1 Type the printer IP address into the address field of your Web browser.

Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.

2From the Settings tab, make sure Jam Recovery is set to Auto or On, and then click Submit.

•If the printer is connected to a computer by a USB or parallel cable, open the Local Printer Settings Utility for Windows or Printer Settings for Macintosh. One of these utilities installs with the printer software. From the Setup menu, make sure Jam Recovery is set to Auto or On.

Solving print quality problems

The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, call Customer Support. You may have a printer part that requires adjustment or replacement.

Isolating print quality problems

Print the print quality test pages to isolate print quality problems.

1Turn the printer off, and then open the front door.

2Press and hold while turning the printer on.

3Release .

4Close the front door. The light sequence that represents the Home menu appears.

- On

- On

- On

- On

5Press and release until you see the light sequence for print quality test pages, as indicated on the printer settings configuration sheet.

6Press and hold until all lights cycle.

Troubleshooting

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Lexmark 34S5164, 34S0100 manual Solving print quality problems, Page that jammed does not reprint after the jam is cleared

Contents

February Users GuideLexmark E260, E260d, and E260dn Series Learning about the printer ContentsSafety information Additional printer setupPaper and specialty media guide Loading paper and specialty mediaPrinting Maintaining the printer Understanding printer menusTroubleshooting Administrative supportClearing jams Index NoticesSafety information Safety information See the product Users Guide for additional safety informationSAVE THESE INSTRUCTIONS Thank you for choosing this printer Learning about theprinterFinding information about the printer Selecting a location for the printer Basic model Printer configurationsManual feeder door Front door Learning about the printerFront door release button Paper stop Standard exit bin Printer control panel System board door Standard 250-sheet tray TrayRear door Ethernet port Configured modelsNote The Ethernet port is a feature on network models only USB port Parallel port Printer power cord socket Power switch Security slotThe printer control panel features six lights and two buttons Understanding the printer control panelLearning about the printer Load paper light Error lightLearning about the printer Jam lightAvailable internal options AdditionalprintersetupInstalling internal options Accessing the system board to install internal optionsInstalling a memory card Additional printer setup 1 Turn the printer off 2 Access the system board4 Align the memory card with its connector on the system board 5 Push open the latches on both ends of the memory connector14 Click Ask Printer Installing hardware optionsInstalling a 250- or 550-sheet drawer 12 Click Properties 13 Click Install OptionsSupport unit Tray 10 Click Properties 11 Click Install Options 12 Click Ask Printer Attaching cables Printing the printer settings configuration sheet2 Insert the Software and Documentation CD Setting up the printer softwareInstalling printer software For Windows usersIn Mac OS X version 10.5 or later Using the World Wide WebUpdating available options in the printer driver For Macintosh usersIn Mac OS X version 10.4 and earlier Conserving supplies Using recycled paper and other office papersMinimizingyour printersenvironmental impact Saving paper and tonerUse both sides of the paper Adjusting Power SaverSaving energy RecyclingRecycling Lexmark packaging Recycling Lexmark productsReturning Lexmark cartridges for reuse or recycling Understanding the printer control panel light sequences Interpreting the printercontrolpanel lightsUnderstanding the primary light sequences Replace the photoconductor kit Send a print job Send a print job Replace PC Kit Blinking Blinking On Ready On green Power SaverInterpreting the printer control panel lights On yellowWait or press Wait until the printer returns to the Ready state Interpreting the printer control panel lightsHex Trace Ready Slowly Blinking Busy Blinking Flushing Buffer Blinking BlinkingLight sequence Interpreting the printer control panel lightsWhat to do Not ready - On Cartridge error On On Front door is open - On Load paper in Tray 1 or Tray 2, and then press or Interpreting the printer control panel lightsNo paper in Tray 1 or Tray 2 - On On No paper in the manual feeder On Remove paper from the standard exit bin - BlinkingLight sequence Interpreting the printer control panel lightsLight sequence What to doInterpreting the printer control panel lights Understanding the secondary error light sequencesWhat you can do Light sequencesHost interface disabled On Blinking Blinking On Paper size is small Replace missing or defective cartridge On Blinking - On Loading the standard 250-sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper andspecialtymediaBusy Blinking 1 Pull the tray completely outLoading paper and specialty media Loading paper and specialty media If you are loading A6-size paperb Raise the A6 length guide Note The standard tray accommodates only 150 sheets of A6-size paperMaximum fill line Note The difference between the standard 250-sheet tray and the optional 250- and 550-sheet trays is that the standard tray accommodates up to 150 sheets of A6-size paper, so the width guides slide farther to the center of the tray Loading the optional 250- or 550-sheet tray Using the manual feeder Using the standard exit bin and paper stop Assigning a custom paper type name to a tray Linking and unlinking traysLinking trays Unlinking trays7 Click Submit Loading paper and specialty media Paper guidelines Paper characteristicsWeight PaperandspecialtymediaguidePage Selecting paper Storing paperSelecting preprinted forms and letterhead Paper sizes supported by the printer Supported paper sizes, types, and weights163 g/m2 16-43 lb paper weights Paper types and weights supported by the printerTransparencies Envelopes smooth2 For Windows users PrintingPrinting a document Printing a document2 Click Properties, Preferences, Options, or Setup Printing on both sides of the paperPrinting on both sides of the paper Printing on both sides of the paper manuallyFor Macintosh users Printing specialty documents Tips on using letterheadHave windows, holes, perforations, cutouts, or embossing Printing Use only new envelopesTo optimize performance and minimize jams, do not use envelopes that Have excessive curl or twist Are stuck together or damaged in any wayHave an interlocking design Have postage stamps attached Have metal clasps, string ties, or folding barsHave bent corners Have rough, cockle, or laid finishes 2 Click Properties, Preferences, Options, or Setup Printing the menu settings and network setup pagesPrinting information pages Printing a booklet WindowsPrinting the print quality test pages For Windows users Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerSetting Jam Recovery 2 Click Install Printer and Software Installing the Local Printer Settings UtilityUsing the Local Printer Settings Utility Understanding printermenusFinishing Using the Finishing menuSetup PaperPaper menu Default Source menuSize/Type menu Set Type menu for Tray Understanding printer menusSet Size menu for Manual Paper Set Size menu for Manual EnvelopeUnderstanding printer menus Paper Texture menuTransparency Texture Custom x Texture Paper Weight menuSet Weight Rough/Cotton TextureCustom Types menu Paper Loading menuUnderstanding printer menus Portrait Height Universal Setup menuUnits of Measure Portrait WidthGeneral Settings menu Settings menuPower Saver Disabled Print Area Setup menuFactory Defaults Printer LanguageDuplex Binding Finishing menuPrint All Order Sides DuplexSeparator Source Understanding printer menusCollate Separator SheetsPixel Boost Quality menuPrint Resolution N-up BorderContrast PostScript menuPCL Emul menu Print PS ErrorMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Checking the status of supplies Cleaning the exterior of the printerMaintainingthe printer Storing suppliesOrdering toner cartridges Ordering suppliesRecommended toner cartridges and part numbers Light sequence Replacing suppliesOrdering a photoconductor kit Replacing the toner cartridgeMaintaining the printer To replace the toner cartridge3 Unpack the new toner cartridge 4 Rotate the cartridge in all directions to distribute the tonerLight sequences Replacing the photoconductor kitBlinking Blinking On Replace photoconductor4 Unpack the new photoconductor kit Place the unit on a flat, clean surfaceMaintaining the printer Before moving the printer Moving the printerMoving the printer to another location Maintaining the printer Shipping the printerFinding advanced networking and administrator information Adminis trativesupportRestoring the factory default settings Paper tray recommendations Accessing jam areasClearingjams Avoiding jams200.yy Paper jam Understanding jam lights and access locations202.yy Paper jam Try one of the following Remove Tray201.yy Paper jam On On OnOn Blinking Blinking On Try one of the following 231.yy Paper jamOn Blinking On Open the front door, and then open the rear door 233.yy Paper jamOn On On On Try one of the following Remove Tray 235.yy Paper jamOn Blinking Blinking On Remove the jam from the standard exit bin 24x.yy Paper jam251.yy Paper jam Clearing jams behind the photoconductor kit and toner cartridge3 Remove the jammed paper Clearing jams from Tray Clearing jams from the standard exit bin4 Insert the tray 5 Press to continue printing Clearing jams 2 Remove the jammed paperTo see whether paper is jammed in or behind Tray 1 Remove Tray Clearing jams from Tray2 Remove the jammed paper Clearing jams 3 Insert the tray 4 Press to continue printing Clearing jams in the manual feederClearing jams Clearing jams behind the rear door 5 Press to continue printing Clearing jams 3 Remove the jammed paper 4 Close both the front and rear doorsLoad input src with custom type name TroubleshootingUnderstanding printer messages Close doorRemove paper from standard output bin 58 Too many flash options installedLoad manual feeder with custom type name Load manual feeder with custom string88 Replace toner Solving basic printer problems58 Too many trays attached 59 Incompatible trayMAKE SURE THE PRINTER IS READY TO PRINT Solving printing problemsJobs do not print MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLEDCHECK THE PAPER SIZE AND PAPER TYPE SETTINGS Multiple-language PDFs do not printJob takes longer than expected to print Job prints from the wrong tray or on the wrong paperCHECK THE COLLATE SETTING Incorrect characters printTray linking does not work Large jobs do not collateRESET THE PRINTER Solving option problemsOption does not operate correctly or quits after it is installed DrawersPaper jam lights remain on after jam is cleared Solving paper feed problemsMemory card Paper frequently jamsIsolating print quality problems Solving print quality problemsPage that jammed does not reprint after the jam is cleared CHECK THE PAPER GUIDES Blank pagesCharacters have jagged or uneven edges Clipped imagesCHECK THE PAPER SIZE AND PAPER TYPE SETTINGS Gray backgroundGhost images CHECK THE PAPER SIZE SETTINGCHECK THE PAPER SIZE SETTING Incorrect marginsPaper curl Print is too darkCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS Print is too lightCHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS CHECK THE PAPER TYPE SETTINGCHECK THE PAPER TYPE SETTING Skewed printToner fog or background shading appears on the page Toner rubs offCHECK THE PAPER TYPE SETTING Toner specksTransparency print quality is poor Streaked horizontal linesTHE PAPER PATH MAY NOT BE CLEAR Streaked vertical linesTHE TONER IS SMEARED THE TONER CARTRIDGE MAY BE DEFECTIVEMAKE SURE THE FILL PATTERN IS CORRECT Solid black or white streaks appear on transparencies or paperTHE PAPER PATH MAY NOT BE CLEAR THERE IS TONER IN THE PAPER PATHContacting Customer Support 2010 Lexmark International, Inc All rights reserved NoticesProduct information Edition noticeTrademarks UNITED STATES GOVERNMENT RIGHTSStatic sensitivity notice Modular component noticeNoise emission levels Waste from Electrical and Electronic Equipment WEEE directiveLaser advisory label Temperature informationENERGY STAR Laser noticeOff mode Power consumptionProduct power consumption Power SaverEuropean Community EC directives conformity Regulatory notices for wireless productsIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du CanadaIndustry Canada Canada Notice to users in the European UnionČesky Dansk Deutsch Lexmark International, Inc., Lexington, KY Statement of Limited WarrantyLimited warranty Limited warranty serviceLimitation of liability Extent of limited warrantyAdditional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTLEXMARK SOFTWARE LICENSE AGREEMENT Page Notices ADOBE SYSTEMS INCORPORATED NOTICE MICROSOFT CORPORATION NOTICESNumerics IndexPage