Manuals / Lexmark / Computer Equipment / Printer

Lexmark 34S0100, 34S0305, 34S0300, 34S5164 manual Contacting Customer Support

Models: 34S5164 34S0100 34S0300 34S0305

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Contacting Customer Support

When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.

You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page.

In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, visit the Lexmark Web site at http://support.lexmark.com.

Troubleshooting

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Lexmark 34S0100, 34S0305, 34S0300, 34S5164 manual Contacting Customer Support

Contents

February Users GuideLexmark E260, E260d, and E260dn Series Contents Safety informationAdditional printer setup Learning about the printerPaper and specialty media guide Loading paper and specialty mediaPrinting Understanding printer menus Maintaining the printerTroubleshooting Administrative supportClearing jams Notices IndexSafety information Safety information See the product Users Guide for additional safety informationSAVE THESE INSTRUCTIONS Thank you for choosing this printer Learning about theprinterFinding information about the printer Selecting a location for the printer Printer configurations Basic modelLearning about the printer Front door release button Paper stop Standard exit binPrinter control panel System board door Standard 250-sheet tray Tray Manual feeder door Front doorConfigured models Note The Ethernet port is a feature on network models only USB portParallel port Printer power cord socket Power switch Security slot Rear door Ethernet portThe printer control panel features six lights and two buttons Understanding the printer control panelLearning about the printer Error light Learning about the printerJam light Load paper lightAdditionalprintersetup Installing internal optionsAccessing the system board to install internal options Available internal optionsInstalling a memory card 1 Turn the printer off 2 Access the system board 4 Align the memory card with its connector on the system board5 Push open the latches on both ends of the memory connector Additional printer setupInstalling hardware options Installing a 250- or 550-sheet drawer12 Click Properties 13 Click Install Options 14 Click Ask PrinterSupport unit Tray 10 Click Properties 11 Click Install Options 12 Click Ask Printer Printing the printer settings configuration sheet Attaching cablesSetting up the printer software Installing printer softwareFor Windows users 2 Insert the Software and Documentation CDUsing the World Wide Web Updating available options in the printer driverFor Macintosh users In Mac OS X version 10.5 or laterIn Mac OS X version 10.4 and earlier Using recycled paper and other office papers Minimizingyour printersenvironmental impactSaving paper and toner Conserving suppliesAdjusting Power Saver Saving energyRecycling Use both sides of the paperRecycling Lexmark packaging Recycling Lexmark productsReturning Lexmark cartridges for reuse or recycling Understanding the printer control panel light sequences Interpreting the printercontrolpanel lightsUnderstanding the primary light sequences Replace PC Kit Blinking Blinking On Ready On green Power Saver Interpreting the printer control panel lightsOn yellow Replace the photoconductor kit Send a print job Send a print jobInterpreting the printer control panel lights Hex Trace Ready Slowly Blinking Busy Blinking Flushing BufferBlinking Blinking Wait or press Wait until the printer returns to the Ready stateLight sequence Interpreting the printer control panel lightsWhat to do Not ready - On Cartridge error On On Front door is open - On Interpreting the printer control panel lights No paper in Tray 1 or Tray 2 - On On No paper in the manual feederOn Remove paper from the standard exit bin - Blinking Load paper in Tray 1 or Tray 2, and then press orInterpreting the printer control panel lights Light sequenceWhat to do Light sequenceUnderstanding the secondary error light sequences Interpreting the printer control panel lightsLight sequences What you can doHost interface disabled On Blinking Blinking On Paper size is small Replace missing or defective cartridge On Blinking - On Setting the paper size and type Configuring Universal paper settingsLoading paper andspecialtymedia Loading the standard 250-sheet trayBusy Blinking 1 Pull the tray completely outLoading paper and specialty media If you are loading A6-size paper b Raise the A6 length guideNote The standard tray accommodates only 150 sheets of A6-size paper Loading paper and specialty mediaMaximum fill line Note The difference between the standard 250-sheet tray and the optional 250- and 550-sheet trays is that the standard tray accommodates up to 150 sheets of A6-size paper, so the width guides slide farther to the center of the tray Loading the optional 250- or 550-sheet tray Using the manual feeder Using the standard exit bin and paper stop Linking and unlinking trays Linking traysUnlinking trays Assigning a custom paper type name to a tray7 Click Submit Loading paper and specialty media Paper characteristics WeightPaperandspecialtymediaguide Paper guidelinesPage Selecting paper Storing paperSelecting preprinted forms and letterhead Supported paper sizes, types, and weights Paper sizes supported by the printerPaper types and weights supported by the printer 163 g/m2 16-43 lb paper weightsTransparencies Envelopes smooth2 Printing Printing a documentPrinting a document For Windows usersPrinting on both sides of the paper Printing on both sides of the paperPrinting on both sides of the paper manually 2 Click Properties, Preferences, Options, or SetupFor Macintosh users Tips on using letterhead Printing specialty documentsUse only new envelopes To optimize performance and minimize jams, do not use envelopes thatHave excessive curl or twist Are stuck together or damaged in any way Have windows, holes, perforations, cutouts, or embossing PrintingHave an interlocking design Have postage stamps attached Have metal clasps, string ties, or folding barsHave bent corners Have rough, cockle, or laid finishes Printing the menu settings and network setup pages Printing information pagesPrinting a booklet Windows 2 Click Properties, Preferences, Options, or SetupPrinting the print quality test pages Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer For Windows usersSetting Jam Recovery Installing the Local Printer Settings Utility Using the Local Printer Settings UtilityUnderstanding printermenus 2 Click Install Printer and SoftwareUsing the Finishing menu SetupPaper FinishingPaper menu Default Source menuSize/Type menu Understanding printer menus Set Size menu for Manual PaperSet Size menu for Manual Envelope Set Type menu for TrayPaper Texture menu Understanding printer menusTransparency Texture Paper Weight menu Set WeightRough/Cotton Texture Custom x TextureCustom Types menu Paper Loading menuUnderstanding printer menus Universal Setup menu Units of MeasurePortrait Width Portrait HeightSettings menu General Settings menuPower Saver Disabled Setup menu Factory DefaultsPrinter Language Print AreaFinishing menu Print All OrderSides Duplex Duplex BindingUnderstanding printer menus CollateSeparator Sheets Separator SourceQuality menu Print ResolutionN-up Border Pixel BoostPostScript menu PCL Emul menuPrint PS Error ContrastMenu item Understanding printer menusDescription Menu item Understanding printer menusDescription Cleaning the exterior of the printer Maintainingthe printerStoring supplies Checking the status of suppliesOrdering toner cartridges Ordering suppliesRecommended toner cartridges and part numbers Replacing supplies Ordering a photoconductor kitReplacing the toner cartridge Light sequenceTo replace the toner cartridge 3 Unpack the new toner cartridge4 Rotate the cartridge in all directions to distribute the toner Maintaining the printerReplacing the photoconductor kit Light sequencesReplace photoconductor Blinking Blinking On4 Unpack the new photoconductor kit Place the unit on a flat, clean surfaceMaintaining the printer Before moving the printer Moving the printerMoving the printer to another location Shipping the printer Maintaining the printerFinding advanced networking and administrator information Adminis trativesupportRestoring the factory default settings Accessing jam areas ClearingjamsAvoiding jams Paper tray recommendationsUnderstanding jam lights and access locations 200.yy Paper jamTry one of the following Remove Tray 201.yy Paper jamOn On On 202.yy Paper jam231.yy Paper jam On Blinking On Open the front door, and then open the rear door233.yy Paper jam On Blinking Blinking On Try one of the following235.yy Paper jam On Blinking Blinking On Remove the jam from the standard exit bin24x.yy Paper jam On On On On Try one of the following Remove TrayClearing jams behind the photoconductor kit and toner cartridge 251.yy Paper jam3 Remove the jammed paper Clearing jams from the standard exit bin Clearing jams from Tray2 Remove the jammed paper 4 Insert the tray 5 Press to continue printing Clearing jamsTo see whether paper is jammed in or behind Tray 1 Remove Tray Clearing jams from Tray2 Remove the jammed paper Clearing jams 3 Insert the tray 4 Press to continue printing Clearing jams in the manual feederClearing jams Clearing jams behind the rear door 3 Remove the jammed paper 4 Close both the front and rear doors 5 Press to continue printing Clearing jamsTroubleshooting Understanding printer messagesClose door Load input src with custom type name58 Too many flash options installed Load manual feeder with custom type nameLoad manual feeder with custom string Remove paper from standard output binSolving basic printer problems 58 Too many trays attached59 Incompatible tray 88 Replace tonerSolving printing problems Jobs do not printMAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED MAKE SURE THE PRINTER IS READY TO PRINTMultiple-language PDFs do not print Job takes longer than expected to printJob prints from the wrong tray or on the wrong paper CHECK THE PAPER SIZE AND PAPER TYPE SETTINGSIncorrect characters print Tray linking does not workLarge jobs do not collate CHECK THE COLLATE SETTINGSolving option problems Option does not operate correctly or quits after it is installedDrawers RESET THE PRINTERSolving paper feed problems Memory cardPaper frequently jams Paper jam lights remain on after jam is clearedIsolating print quality problems Solving print quality problemsPage that jammed does not reprint after the jam is cleared Blank pages Characters have jagged or uneven edgesClipped images CHECK THE PAPER GUIDESGray background Ghost imagesCHECK THE PAPER SIZE SETTING CHECK THE PAPER SIZE AND PAPER TYPE SETTINGSIncorrect margins Paper curlPrint is too dark CHECK THE PAPER SIZE SETTINGPrint is too light CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGSCHECK THE PAPER TYPE SETTING CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGSSkewed print Toner fog or background shading appears on the pageToner rubs off CHECK THE PAPER TYPE SETTINGToner specks Transparency print quality is poorStreaked horizontal lines CHECK THE PAPER TYPE SETTINGStreaked vertical lines THE TONER IS SMEAREDTHE TONER CARTRIDGE MAY BE DEFECTIVE THE PAPER PATH MAY NOT BE CLEARSolid black or white streaks appear on transparencies or paper THE PAPER PATH MAY NOT BE CLEARTHERE IS TONER IN THE PAPER PATH MAKE SURE THE FILL PATTERN IS CORRECTContacting Customer Support Notices Product informationEdition notice 2010 Lexmark International, Inc All rights reservedUNITED STATES GOVERNMENT RIGHTS TrademarksModular component notice Noise emission levelsWaste from Electrical and Electronic Equipment WEEE directive Static sensitivity noticeTemperature information ENERGY STARLaser notice Laser advisory labelPower consumption Product power consumptionPower Saver Off modeRegulatory notices for wireless products Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada European Community EC directives conformityNotice to users in the European Union Industry Canada CanadaČesky Dansk Deutsch Statement of Limited Warranty Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KYExtent of limited warranty Limitation of liabilityAdditional rights LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTLEXMARK SOFTWARE LICENSE AGREEMENT Page Notices MICROSOFT CORPORATION NOTICES ADOBE SYSTEMS INCORPORATED NOTICEIndex NumericsPage