Lexmark 420, 430 Solving printing problems

Solving printing problems

Jobs do not print

These are possible solutions. Try one or more of the following:

MAKE SURE THE PRINTER IS READY TO PRINT

Make sure Ready or Power Saver appears on the display before sending a job to print.

CHECK TO SEE IF THE STANDARD EXIT BIN IS FULL

Remove the stack of paper from the standard exit bin.

CHECK TO SEE IF THE TRAY IS EMPTY

Load paper in the tray.

MAKE SURE THE CORRECT PRINTER SOFTWARE IS INSTALLED

Verify that you installed the correct printer software for your printer model. Open the Software and

Documentation CD to check w hich software is installed . For more information, see “Ins talling printer softwar e” on

page 23. Make sure the model number of the software matches the model number of your printer.

To verify that the printer software is the most cu rrent, check the Lexmark Web site at ww w.lexmark.com.

MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK

Print a network setup page and check that the status shows Connected. If the status is Not Connected, check the

network cables, and then try printing the network setup page again. Contact your system support person to make

sure the network is functioning correctly.

Copies of the printer software are also available on the Lexmark Web site at www.lexmark.com.

MAKE SURE YOU ARE USING A RECOMMENDED USB, PARALLEL, OR ETHERNET CABLE

For more information, visit the Lexmark Web site at www.lexmark.com.

MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED

Check the cable connections to the printer to make sur e they are secure. For more information, see t he setup

documentation that came with the printer .

Job takes longer than expected to print

These are possible solutions. Try one or more of the following:

REDUCE THE COMPLEXITY OF THE PRINT JOB

Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the job.

Troubleshooting

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Contents

Main Contents Understanding printer menus.......................................................56 Maintaining the printer........... ....................................... .................82 Administrative support........... .......................................... ..............89 Clearing jams.....................................................................................92 Troubleshooting.................. ............................ ............................ ...105 Safety information Page Learning about the printer Thank you for choosing this printer! Finding information about the printer Selecting a location for the printer Printer configurations Basic model The following illustration shows the printer front with its basic features or parts: Page Page Configured models Using the standard exit bin and paper stop Page Additional printer setup Installing internal options Available internal options Memory cards Accessing the system board to install interna l options Installing a memory card Page Page Installing a flash memory or firmware card Installing hardware options Installing a 250- or 550-sheet drawer Page Page Attaching cables Verifying printer setup Printing a menu settings page Printing a network setup page Setting up the printer software Installing printer software Updating available options in the printer driv er Page Minimizing your printer's environmental impact Saving paper and toner Using recycled paper and other office papers Saving energy Using Eco-Mode 2 3 Reducing printer noise Adjusting Power Saver Using the Embedded Web Server Using the printer control panel Recycling Recycling Lexmark products Recycling Lexmark packaging Returning Lexmark cartridges for reus e or recycling Loading paper and specialty media Setting the paper size and type Configuring Universal paper settings Specify a unit of measure Specify the paper height and width Loading trays Page Page Page Using the multipurpose feeder Opening the multipurpose feeder Page Loading the multipurpose feeder Page Page 5 6 Paper tray capacities Linking and unlinking trays Linking trays Unlinking trays Creating a custom name for a paper type Assigning a custom paper type name to a tra y Page Paper and specialty media guidelines Paper guidelines Paper characteristics Weight Curl Unacceptable paper Selecting paper Selecting preprinted forms and letter head Storing paper Supported paper sizes, types, and weights Paper types and weights supported by th e printer Paper sizes supported by the printer Paper and specialty media guidelines Printing Printing a document Printing a document Printing specialty documents Tips on using letterhead Printing Tips on using transparencies Tips on using envelopes Tips on using labels Tips on using card stock Printing information pages Printing a font sample list Printing a directory list Printing the print quality test pages Canceling a print job Canceling a print job from the printer c ontrol panel Canceling a print job from the computer Page Understanding printer menus Menus list Paper menu Default Source menu Size/Type menu Page Configure MP menu Paper Texture menu Paper Weight menu Page Paper Loading menu Custom Types menu Universal Setup menu Reports menu Reports menu Network/Ports menu Network menu USB menu Page Parallel menu Page Settings menu General Settings menu Setup menu Finishing menu Quality menu Utilities menu PostScript menu PCL Emul menu Page Maintaining the printer Cleaning the exterior of the printer Storing supplies Checking the status of supplies from a network computer Ordering supplies Ordering toner cartridges 1 2 3 Recommended toner cartridges and part numbers Replacing supplies Replacing the toner cartridge 1 2 Replacing the photoconductor kit Page Page Moving the printer Before moving the printer Moving the printer to another location Shipping the printer Administrative support Finding advanced networking and administrator information Using the Embedded Web Server Checking the virtual display Checking the device status Viewing reports Setting up e-mail alerts Configuring supply notifications Copying printer settings to other printers Restoring the factory default settings Clearing jams Avoiding jams Paper tray recommendations Paper recommendations Identifying jams in the paper path Understanding jam messages and locations Jam message numbers and how to access each jam 200 paper jam Page 201 paper jam 202 paper jam 231 paper jam Page 233 paper jam 234 paper jam Page 251 paper jam Page Troubleshooting Understanding printer messages Close door Load <input src> with <custom type name> Load <input src> with <custom string> Load manual feeder with <custom type name> Load manual feeder with <custom string> Load manual feeder with <size> Remove paper from standard output bin 30.yy Invalid refill, change cartridge 32.yy Replace unsupported cartridge 34 Short paper 35 Insufficient memory to support Resource Save feature 37 Insufficient memory for Flash Memory Defragment operation 37 Insufficient memory to collate job 39 Complex page, some data may not have printed 51 Defective flash detected 52 Not enough free space in flash memory for resources 53 Unformatted flash detected 54 Standard network software erro r 56 Standard parallel port disabled 58 Too many flash options installed 58 Too many trays attached 59 Incompatible tray <x> 84 PC Kit life warning Solving basic printer problems Printer control panel display is blank or displays only diamonds Solving printing problems Jobs do not print MAKE SURE THE PRINTER IS READY TO PRINT Make sure Ready or Power Saver appears on the display before sending a job to print. C HECK TO SEE IF THE STANDARD EXIT BIN IS CHANGE THE PAGE PROTECT SETTING TO OFF 2 3 4 5 6 Job prints from the wrong tray or on t he wrong paper Incorrect characters print Tray linking does not work LOAD THE SAME SIZE AND TYPE OF PAPER IN EACH TRAY Solving option problems Option does not operate correctly or quits after it is installed RESET THE PRINTER C HECK TO SEE IF THE OPTION IS CONNECTED TO THE 1 2 3 Solving paper feed problems Paper frequently jams MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE TRAY OR FEEDER C HECK THE THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY Paper jam message remains after jam i s cleared Page that jammed does not reprint af ter you clear the jam Solving print quality problems Isolating print quality problems Page Gray background Ghost images THE PHOTOCONDUCTOR KIT IS DEFECTIVE Incorrect margins C HECK THE C HECK THE P APER S IZE C HECK THE P AGE SIZE Paper curl Print is too dark C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 3 4 Print is too light C HECK THE DARKNESS , BRIGHTNESS , AND CONTRAST 1 2 3 4 THE TONER IS LOW Page Toner specks Replace the toner cartridge. THERE IS TONER IN THE PAPER PATH Contact Customer Supp ort. Transparency print quality is poor CHECK THE TRANSPARENCIES MAKE SURE THE PAPER PATH IS CLEAR THERE MAY BE EXCESS TONER IN THE PAPER PATH Streaked vertical lines THE TONER MAY SMEAR WHEN PAPER IS FED FROM A SPECIFIC SOURCE THE TONER CARTRIDGE IS DEFECTIVE MAKE SURE THE PAPER PATH IS CLEAR THERE MAY BE EXCESS TONER IN THE PAPER PATH Solid black or white streaks appear on transparencies or paper MAKE SURE THE FILL PATTERN IS CORRECT CHECK THE PAPER TYPE Embedded Web Server does not open CHECK THE NETWORK CONNECTIONS CHECK THE NETWORK SETTINGS Page Notices Product information Edition notice UNITED STATES GOVERNMENT RIGHTS Trademarks Federal Communications Commission (FCC) compliance information statement Page Page Laser advisory label Power consumption Product power consumption Power Saver Off mode Industry Canada compliance statement Avis de conformit aux normes de lindustrie du Canada Regulatory notices for wireless products Exposure to radio frequency radiation Industry Canada (Canada) Notice to users in the European Union Page Statement of Limited Warranty Lexmark International, Inc., Lexington, KY Limited warranty Limited warranty service Extent of limited warranty Limitation of liability Additional rights LEXMARK SOFTWARE LIMITED WA RRANTY AND LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENT 1 2 3 4 5 a Page 15 16 17 18 ADOBE SYSTEMS INCORPORATED NOTICE Index Numerics A C D G I J L M Page Q R S T U