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Troubleshooting

Login issues

“Unsupported USB Device” error message

MAKE SURE A SUPPORTED SMART CARD READER IS ATTACHED

Only the OmniKey reader that came with the printer is supported. Remove the unsupported reader and attach the OmniKey reader.

The printer home screen fails to return to a locked state when not in use

Try one or more of the following:

MAKE SURE THE AUTHENTICATION TOKEN IS INSTALLED AND RUNNING

1From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF).

2Verify that the authentication token appears in the list of installed solutions and that it is in a “Running” state.

If the authentication token is installed but is not running, then select the check box next to the application name, and then click Start.

If the authentication token does not appear in the list of installed solutions, then contact the Lexmark Solutions Help Desk for assistance.

MAKE SURE PKI AUTHENTICATION IS INSTALLED AND RUNNING

1From the Embedded Web Server, click Settings > Device Solutions > Solutions (eSF).

2Verify that the PKI Authentication solution appears in the list of installed solutions and that it is in a “Running” state.

If PKI Authentication is installed but is not running, then select the check box next to the application name, and then click Start.

If PKI Authentication does not appear in the list of installed solutions, then contact the Lexmark Solutions Help Desk for assistance.

Login screen does not appear when a Smart Card is inserted

MAKE SURE THE SMART CARD IS RECOGNIZED BY THE READER

Contact the Lexmark Solutions Help Desk for assistance.

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Lexmark 47B1000, 47B1001, X792DTE, X792DE manual Troubleshooting, Login issues, Unsupported USB Device error message

X792DTE, 47B1000, X792DE, 47B1001 specifications

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