Troubleshooting

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Troubleshooting

An application error has occurred

Try one or more of the following:

CHECK THE SYSTEM LOG

1Obtain the scanner IP address:

From the scanner home screen

From the TCP/IP section in the Network/Ports menu

By printing a network setup page or menu settings page, and then finding the TCP/IP section

Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.

2Open a Web browser, and then type the scanner IP address in the address field. The Embedded Web Server appears.

3From the navigation menu on the left, click Settings > Apps > Apps Management.

4Click the System tab > Log.

5From the Filter menu, select an application status.

6From the application menu, select an application, and then click Submit.

ADJUST THE SCAN SETTINGS

In the application configuration settings, select a lower scan resolution. You can select Off or a lower resolution from the Scan Color menu.

CONTACT YOUR SOLUTIONS PROVIDER

If you still cannot isolate the problem, then contact your solutions provider for additional help.

Application cannot authenticate user

Try one or more of the following:

CHECK THE APPLICATION SETTINGS

Make sure the authentication options and SharePoint settings in the application configuration settings match the settings for the SharePoint server. For more information about configuring Scan to SharePoint settings, see “Configuring SharePoint settings” on page 5.

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Lexmark MX6500E manual Troubleshooting, An application error has occurred, Application cannot authenticate user

MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.