Troubleshooting

14

Users cannot access a site or site does not appear on the list

Try one or more of the following:

CHECK THE APPLICATION SETTINGS

Make sure that the application settings match the settings for the SharePoint server. For more information about configuring Scan to SharePoint settings, see “Configuring SharePoint settings” on page 5.

MAKE SURE THE SITE IS VALID

Check that the site or folder was created properly, and that users are able to scan and view documents for this folder from the server Web site.

If users cannot scan or view files from the server Web site, then make sure they have appropriate access to the site or folder.

MAKE SURE USERS HAVE APPROPRIATE ACCESS TO THE SITE

Make sure users have privileges to scan to the SharePoint server, print files, view file information, or create folders within a site.

CONTACT YOUR SOLUTIONS PROVIDER

If you cannot isolate the problem, then contact your solutions provider representative for additional help.

Cannot scan or print documents

MAKE SURE SCANNING OR PRINTING IS ENABLED

Select the Enable Scan or Enable Print check box from the SharePoint settings on the EWS application configuration page. For more information, see “Configuring SharePoint settings” on page 5.

IF YOU CANNOT PRINT A PDF FILE, THEN MAKE SURE IT IS NOT ENCRYPTED

Secure PDF files or PDF files with passwords cannot be printed using the application. These are not supported on devices running the Embedded Solutions Framework.

To print PDF files using the application, make sure the files can be opened without the need for passwords.

MAKE SURE USERS HAVE APPROPRIATE ACCESS TO THE SITE

Make sure users can scan to the SharePoint server or print files saved on SharePoint.

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Lexmark MX6500E manual Cannot scan or print documents, Make Sure the Site is Valid
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MX6500E specifications

The Lexmark MX6500E is a multifunction printer designed specifically for medium to large workgroups that require high-volume printing and advanced features. This robust machine combines printing, scanning, copying, and faxing capabilities in a single unit, making it a versatile solution for business environments.

One of the standout features of the MX6500E is its printing speed. It can produce up to 55 pages per minute, allowing users to complete large tasks efficiently without unnecessary delays. This speed is complemented by a first page out time of just a few seconds, ensuring quick access to documents when needed.

In terms of print quality, the MX6500E delivers impressive results with its maximum print resolution of 1200 x 1200 dpi. This level of clarity is essential for producing professional-grade documents that require sharp text and detailed graphics. Additionally, the printer employs Lexmark's Unison toner technology, which provides consistent quality and reduces the frequency of cartridge replacements, ultimately lowering overall printing costs.

The MX6500E is equipped with a range of connectivity options to adapt to various office environments. It supports USB, Ethernet, and optional wireless connectivity, allowing users to print from different devices effortlessly. Furthermore, it is compatible with mobile printing protocols such as Apple AirPrint and Google Cloud Print, providing added convenience for users on the go.

Security is a significant focus for the MX6500E. It includes advanced features such as secure printing, user authentication, and data encryption. These capabilities help protect sensitive information and comply with organizational policies, making it a suitable choice for industries that handle confidential data.

The device also offers a large touchscreen interface, simplifying the navigation of various functions and settings. This intuitive control panel enhances user experience and increases productivity by allowing for quick access to frequently used tasks.

In summary, the Lexmark MX6500E is a powerful multifunction printer designed for efficiency and quality in demanding office settings. With high-speed printing, advanced security features, and a user-friendly interface, it meets the needs of businesses looking to enhance their productivity while maintaining a focus on print quality and operational security. Whether for everyday documents or more specialized print jobs, the MX6500E stands as a reliable choice for any workgroup.
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