Troubleshooting

Problem

Action

 

 

The elevator tray does not raise

Check the following:

when the loading door is closed, or

• The printer is properly attached to the 2000-sheet

the elevator tray does not lower

 

drawer.

when the door is opened and the

 

• The printer is powered on.

elevator down button is pushed.

• The power cord is plugged firmly into the back of the

 

 

 

2000-sheet drawer.

 

• The power cord is plugged into an outlet.

 

• The outlet has power to it.

 

 

The elevator tray lowers

Check to see if your printer is out of paper or has a paper

unexpectedly.

jam.

 

 

More than one sheet of paper is fed

Remove the paper in the printer paper path and check

or a sheet is fed improperly.

the paper stack to ensure the paper has been loaded

 

properly. Be sure to remove the top and bottom sheets of

A paper jam occurs.

each ream of paper that is loaded. See page 20.

 

 

 

Rubber feed rollers do not turn to

Check the following:

advance paper.

• The power cord is plugged firmly into the back of the

 

 

 

2000-sheet drawer.

 

• The power cord is plugged into an outlet.

 

• The outlet has power to it.

 

 

Consistent misfeeds or jams in the

Try the following:

drawer.

•

Flex the paper.

 

 

• Turn the paper over.

 

Check the following:

 

• Paper drawer is properly installed.

 

• Paper is loaded correctly.

 

• Paper is not damaged.

 

•

Paper meets specifications.

 

• Paper guides are positioned correctly for the paper

 

 

size selected. See page 12.

 

 

Service Messages

A service message indicates printer failure that may

 

require service.

 

Turn the printer off, wait about 10 seconds, and then turn

 

the printer on.

 

If the error recurs, write down the error number, the

 

problem, and a detailed description. Call service.

 

 

Short Paper Error

Make sure the paper size selector knob is set to the

 

correct paper size. See page 12.

 

 

 

2000-Sheet Drawer User’s Guide

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