Troubleshooting
Problem | Action | ||
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The elevator tray does not raise | Check the following: | ||
when the loading door is closed, or | • The printer is properly attached to the | ||
the elevator tray does not lower | |||
| drawer. | ||
when the door is opened and the |
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• The printer is powered on. | |||
elevator down button is pushed. | |||
• The power cord is plugged firmly into the back of the | |||
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| • The power cord is plugged into an outlet. | ||
| • The outlet has power to it. | ||
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The elevator tray lowers | Check to see if your printer is out of paper or has a paper | ||
unexpectedly. | jam. | ||
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More than one sheet of paper is fed | Remove the paper in the printer paper path and check | ||
or a sheet is fed improperly. | the paper stack to ensure the paper has been loaded | ||
| properly. Be sure to remove the top and bottom sheets of | ||
A paper jam occurs. | |||
each ream of paper that is loaded. See page 20. | |||
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Rubber feed rollers do not turn to | Check the following: | ||
advance paper. | • The power cord is plugged firmly into the back of the | ||
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| • The power cord is plugged into an outlet. | ||
| • The outlet has power to it. | ||
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Consistent misfeeds or jams in the | Try the following: | ||
drawer. | • | Flex the paper. | |
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| • Turn the paper over. | ||
| Check the following: | ||
| • Paper drawer is properly installed. | ||
| • Paper is loaded correctly. | ||
| • Paper is not damaged. | ||
| • | Paper meets specifications. | |
| • Paper guides are positioned correctly for the paper | ||
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| size selected. See page 12. | |
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Service Messages | A service message indicates printer failure that may | ||
| require service. | ||
| Turn the printer off, wait about 10 seconds, and then turn | ||
| the printer on. | ||
| If the error recurs, write down the error number, the | ||
| problem, and a detailed description. Call service. | ||
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Short Paper Error | Make sure the paper size selector knob is set to the | ||
| correct paper size. See page 12. | ||
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19 |