Printer has a paper jam
Remove the paper from the sheet feeder. If the paper is lodged too far into the printer and can’t be removed:
1Press the Power button to turn the printer Off.
2Pull firmly on the paper to remove it. If you can’t reach the paper because it is too far into the printer, raise the front cover and pull the paper out.
3Close the front cover.
4Press the Power button to turn the printer On.
5Resend your document to print.
Document prints with mistakes or poor quality
Vertical straight lines are not smooth
To improve the print quality of vertical straight lines in tables, borders, and graphs:
•Select a higher Print Quality setting in the Printer Properties. For help, see page 4.
•Test the cartridge alignment. For help, see page 10.
•Clean the print nozzles. For help, see page 10.
Colors on the printout are faded or differ from the colors on the screen
•Use a different brand of paper. Every paper brand accepts ink differently and prints with slight color variations.
•Your print cartridge may be low on ink. Check the ink level graphic on the Cartridge tab of your printer’s Control Program. For help, see page 7.
•Remove any extra devices such as a scanner, and connect the printer to the parallel port.
•Clean the print nozzles. For help, see page 10.
Troubleshooting
Troubleshooting
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