Appendix A Troubleshooting

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Wireless-G Router for Mobile Broadband
Appendix A: Troubleshooting
Your computer cannot connect to the Internet.
Follow the instructions until your computer can connect
to the Internet:
Make sure that the Router is powered on. The Power
LED should be green and not flashing.
If the Power LED is flashing, then power off all of your
network devices, including the Router and computers.
Then power on each device in the following order:
Router
Computer
Check the LEDs on the front panel of the Router. Make
sure the Power, DSL, and at least one of the numbered
LEDs are lit. I f they are not, then check the cable
connections. The computer should be connected to
one of the por ts numbered 1-4 on the Router, and
the Line port of the Router must be connected to the
ADSL line.
When you double-click the web browser, you are
prompted for a username and password. If you want to
get rid of the prompt, follow these instructions.
Launch the web browser and perform the following steps
(these steps are specific to Internet Explorer but are similar
for other browsers):
Select Tools > Internet Options.
Click the Connections tab.
Select Never dial a connection.
Click OK.
You are using a static IP address and cannot connect.
Refer to Windows Help and change your Internet Protocol
(TCP/IP) Properties to Obtain an IP address automatically.
The computer cannot connect wirelessly to the network.
Make sure the wireless network name or SSID is the same
on both the computer and the Router. If you have enabled
wireless security, then make sure the same security
method and key are used by both the computer and the
Router.
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You need to modify the basic settings on the Router.
Run the Setup Wizard on the Setup CD-ROM.
You need to modify the advanced settings on the
Router.
Open the web browser (for example, Internet Explorer or
Firefox), and enter the R outer’s IP address in the address
field (the default IP address is 192.168.1.1). When
prompted, complete the User name and Password fields
(the default user name and password is admin). Click the
appropriate tab to change the settings.
How do you connect to the mobile network?
There are three options available.
First Option Using the Front Panel Button
Power on the Router with the mobile broadband data
card or USB adapter installed.
Press the Mobile Connect/Disconnect button on the
front panel of the Router.
The Router will connect to the mobile network via the
mobile broadband data card or USB adapter. If this is
successful, the Internet Mobile LED on the Router will
light up.
Second Option Using the Web-Based Utility
Open the web browser.
Enter the Router’s IP address in the Address field (the
default IP address is 192.168.1.1). Press Enter.
When prompted, complete the User name and
Password fields (the default user name and password
is admin). Click OK.
On the first screen you see, the Basic Setup screen,
click the Connect button near the top of the screen.
The Router will connect to the mobile network via
the mobile broadband data card or USB adapter. If
this is successful, the Mobile Connection line will say,
“Connected” instead of “Disconnected.”
Third Option Using the Auto Connect Feature
The Router’s Auto Connect feature enables the Router to
automatically connect to the mobile network whenever it
is powered on.
Open the web browser.
Enter the Router’s IP address in the Address field (the
default IP address is 192.168.1.1). Press Enter.
When prompted, complete the User name and
Password fields (the default user name and password
is admin). Click OK.
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