Lucent Technologies mlx-16dp Call Handling, Making & Answering Calls, Transfer, Hold, Conference

Call Handling

Making & Answering Calls

First, review pp. 1–2 to find out about the buttons, lights, tones, and rings on your telephone. In this guide, instructions for using features may not include all the possible ways you can make a call.

To make a call, lift handset, use a headset, or press the Speaker button. The line button with the steady red light is automatically selected for you. To make a call on a specific line (for example, an SA or ICOM Voice line for a voice-announced call), select an unlit line button and press it before lifting the handset or pressing the Speaker button. When using a headset (see p. 5), select a line button first.

To answer a ringing or voice-announced call, lift handset or press the Speaker button.

Transfer

To transfer:

1.Press the Transfer button. The system selects an ICOM or SA button and puts the call on hold.

2.Dial the extension or outside number.

3.Announce the call if desired.

4.Press the Transfer button or hang up. To cancel the transfer or return to the call on hold, press the flashing ICOM, SA, or line button.

To one-touch manual transfer:

1.Press the programmed Auto Dial button (p. 11) for the number where you want to transfer the call.

2.Announce the call.

3.Press the Transfer button or hang up. To cancel the transfer or return to the call on hold, press the flashing button.

To one-touch auto transfer:

Press the programmed Auto Dial button.

Hold

When you have a call or conference on hold, your phone beeps once each minute and the display briefly shows Call on Hold.

1.Press the Hold button to put a call on hold. (Do not press the Drop button to end a conference while the call is on hold.)

2.To return to the call or conference, press the flashing ICOM, SA, or line button that is holding the call.

Conference

A conference call can have up to 3 inside participants, including yourself, and up to 2 outside participants.

1.Dial the first outside number or extension. Announce the call.

2.Press the Conf button to put the call on hold.

3.Select an ICOM, SA, or numbered line button.

4.Dial the next number or extension.

5.Announce the call and press the Conf button.

6.Repeat Steps 2–5 for each participant.

•Press the Drop button and line button to drop any participant added.

•Press the Hold button to temporarily leave the conference. Then press any participant’s line to rejoin the conference.

7.To end the conference, hang up.

!SECURITY ALERT:

If the system selects an SA Voice button when you add a conference participant, you hear a beep instead of ringing after you dial the extension. If the call is not answered and you press the Conf button to complete the call, your conversation with other conference participants is broadcast on the extension’s speakerphone. To prevent this, be sure to drop an unanswered extension that you’ve called on an SA Voice button.

6