Mace CAM91 manual Troubleshooting, Problem Solution

Troubleshooting

If you have trouble operating your camera, refer to the following table.

If the guidelines do not enable you to solve the problem, contact an authorized technician.

	Problem		Solution
	The camera is not	Check that you have properly connected the camera to an appropriate power source.
	working properly
		Check that the power cord and line connection between the camera and monitor are
	Nothing appears	fixed properly.
	on the screen	Check that the DC/VIDEO selection switch on the rear of the camera is set to a proper
		position according to the type of your auto iris lens.
		Check that you have	set to proper iris level in the setup menu when you use the DC
	The image on the	auto iris lens.
	screen is dark	Check that you have	set to proper brightness level in the 'ESC' mode when you use the
		Manual iris lens.
	The image on the	Check if the lens is stained. If dirty, clean the lens with soft, clean cloth.
	screen is dim
	In the setup menu,	Check that you have properly set the 'Gain' feature under the setup menu. Set the
	'AUTO' mode does	feature to 'AGC'.
	not activate.
	The color of the	Check that you have properly set the 'White Balance' feature under the setup menu.
	picture is not
	matched.
	The contrast on	Adjust the contrast feature of the monitor.
	the screen is too	If the camera is exposed to too strong light, change the camera position.
	weak.
		Is the camera facing to direct sunlight or fluorescent lighting?
	The image on the	Change the camera position.
	screen flickers	Check that the DC/VIDEO selection switch on the rear of the camera is set to a proper
		position according to the type of your auto iris lens.
		Check that the power frequency is proper in 'Sync'.
	The image on the	If the power frequency is not proper, the linelock synchronization mode cannot be used
		Set the 'Sync' mode to 'INT' mode.
	screen is distorted
		NTSC Model's power frequency in LL mode:60Hz
		PAL Model's power frequency in LL mode:50Hz
Day&Night Color CCD Camera		38

Warranty

MACE Security Product Warranty

Mace will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

Mace will warrant all replacement parts and repairs for 90 days from the date of Mace shipment. All goods requiring warranty repair shall be sent freight prepaid to Mace, Fort Lauderdale. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Mace assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Mace’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Mace for such Products. In no event will Mace be liable for any special, incidental or consequential damages (including loss of use, loss of profit and claims of third parties) however caused, whether by the negligence of Mace or otherwise.

If a warranty repair is required, the Dealer must contact Mace at (877) 585- 6223 or (954) 585-6223 to obtain a Repair Authorization (RA) number, and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, Sales Order number, or Mace invoice number

3.Details of the defect or problem

39 Day&Night Color CCD Camera