Repair

Service for Mackie products is available at our galactic headquarters, located in sunny Woodinville, Washington. Service for Mackie products living outside the United States can be obtained through local dealers or distributors.

If your Onyx FireWire card needs service, follow these instructions:

1.Review the preceding troubleshooting suggestions. Please.

2.Call Tech Support at 1-800-898-3211, 7 am to 5 pm PST, to explain the problem and request an RA (Return Authorization) number. Have your Onyx FireWire cards serial number ready. You must have an RA number before you can obtain service at the factory. Tech Support will tell you where to ship the product for repair.

3.Pack the FireWire card in its original package, including endcaps and box. This is VERY IMPORTANT. Mackie is not responsible for any damage that occurs due to non-factory packaging.

4.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the problem, including how we can duplicate it.

5.Write the RA number in BIG PRINT on top of the box. Units sent to us without the RA number will be refused.

6.We’ll try to fix the FireWire card within three to five business days. Ask Tech Support for the latest turn-around times when you call for your RA number. The mixer must be packaged in its original packing box, and must have the RA number on the box. Once it’s repaired, we’ll ship it back the same way in which it was received. This paragraph does not necessarily apply to non-warranty repair.

Note: You must have a sales receipt from an Authorized Mackie Dealer to qualify for a warranty repair.

Manual Owner’s

Need Help?

You can reach a technical support representative

Monday through Friday from 7 AM to 5 PM PST at:

1-800-898-3211

After hours, visit www.mackie.com and click Support,

or email us at: techmail@mackie.com

Owner’s Manual

35