Repair
Service for Mackie products is available at our galactic headquarters, located in sunny Woodinville, Washington. Service for Mackie products living outside the United States can be obtained through local dealers or distributors.
If your Onyx FireWire card needs service, follow these instructions:
1.Review the preceding troubleshooting suggestions. Please.
2.Call Tech Support at
3.Pack the FireWire card in its original package, including endcaps and box. This is VERY IMPORTANT. Mackie is not responsible for any damage that occurs due to
4.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the problem, including how we can duplicate it.
5.Write the RA number in BIG PRINT on top of the box. Units sent to us without the RA number will be refused.
6.We’ll try to fix the FireWire card within three to five business days. Ask Tech Support for the latest
Note: You must have a sales receipt from an Authorized Mackie Dealer to qualify for a warranty repair.
Manual Owner’s
Need Help?
You can reach a technical support representative
Monday through Friday from 7 AM to 5 PM PST at:
After hours, visit www.mackie.com and click Support,
or email us at: techmail@mackie.com
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