ONYX FireWire Card

Onyx FireWire Card Limited WarrantyPlease keep your sales receipt in a safe place.

A. LOUD Technologies Inc. warrants all materials, workmanship and proper operation of this product for a period of three years from the original date of purchase. If any defects are found in the materials or workmanship or if the product fails to function properly during the applicable warranty period, LOUD Technologies, at its option, will repair or replace the product. This warranty applies only to equipment sold and delivered within the U.S. by LOUD Technologies Inc. or its authorized dealers.

B. Failure to register online or return the product registration card will not void the three-year warranty.

C. Service and repairs of Mackie products are to be performed only at the factory (see D below) OR at an Authorized Mackie Service Center (see E below). Unauthorized service, repairs, or modification will void this warranty. To obtain repairs under warranty, you must have a copy of your sales receipt from the store where you bought the product. It is necessary to establish purchase date and thus determine whether or not your Mackie product is still under warranty.

D. To obtain factory service:

1.Call Mackie Service at 800/898-3211, 7 AM to 5 PM Monday through Friday (Pacific Time) to get a Return Authorization (RA). Mackie Service will tell you where to ship the product. Products returned without an RA number will be refused.

2.Pack the product in its original shipping carton. More information on packing can be found in the Service section of this manual. Please seal the Mackie product in a plastic bag.

3.Also include a note explaining exactly how to duplicate the problem, a copy of the sales receipt with price and date showing, and your return street address (no P.O. boxes or route numbers, please!). If we cannot duplicate the problem or establish the starting date of your Limited Warranty, we may, at our option, charge for service time.

IMPORTANT: Make sure that the RA number is plainly written on the shipping carton.

E. To obtain service from an Authorized Mackie Service Center:

1.Call Mackie Service at 800/898-3211, 7 AM to 5 PM Monday through Friday (Pacific Time) to get: 1) The name and address of your nearest Authorized Mackie Service Center and 2) A return authorization (RA). You must have an RA number before taking your unit to a service center.

2.Make sure that you have a copy of your sales receipt from the store where you bought the product. If you can’t find it, the Authorized Service Center may charge you for repairs even if your Mackie product is still covered by the Three-Year Limited Warranty.

3.Make sure that the problem can be duplicated. If you bring your Mackie product to an Authorized Service Center and they can’t find anything wrong with it, you may be charged a service fee.

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ONYX FireWire Card