Help and advice

Help and advice

If you have difficulties using your set-top box and none of the suggestions below work, try switching your set-top box off, and then on again. If this does not work, contact the shop you bought your set-top box from or a qualified repair technician. Never try to repair your set-top box yourself.

Problem

Possible cause

What to do

Standby light not lit

No signal found

No picture or sound

Scrambled channel message

No response to remote controller

Forgotten channel lock code

Mains lead unplugged Mains fuse blown Aerial is disconnected Aerial is damaged/misaligned Out of digital signal area

Tuned to digital teletext channel

Channel is scrambled

Receiver off

Handset not aimed correctly Front panel obstructed Handset batteries exhausted

Check mains lead

Check fuse

Check aerial lead

Check aerial

Check with dealer

Retune to another channel

Select alternative channel

Plug in and turn on receiver Aim handset at front panel Check for obstructions Replace handset batteries

Re-install channels to cancel channel lock

The

remote controller

1.The batteries

in

your remote

will

not operate your

controller

need

replacing

SET TOP BOX

receiver .

 

 

 

 

2 There is an obstruction

 

 

 

blocking

the

signal path

 

 

 

between

the

remote controller

 

 

 

and the

receiver

1.Replace the batteries

2.Check that there is nothing blocking the

path between the remote controller and the receiver

After moving the

SET TOP BOX receiver to another room you find

you are no longer able to receive the digital reception

The aerial feed from new point may come through a distribution system which may reduce the digital signal level to the SET TOP BOX receiver

Try a direct feed from the antenna

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Mag Digital CCB7707 manual Help and advice, Problem Possible cause What to do

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