Help and advice
Help and advice
If you have difficulties using your set-top box and none of the suggestions below work, try
switching your set-top box off, and then on again. If this does not work, contact the shop you
bought your set-top box from or a qualified repair technician. Never try to repair your set-top
box yourself.

Problem Possible cause What to do

Standby lightnot lit
No signal found
No pictureor sound
Scrambledchannel
message
No responseto
remote controller
Forgottenchannel
lock code
The remotecontroller
will not operateyour
receiver
SET TOP BOX
After movingthe
SET TOP BOX
receiverto another
room you find
you are no longerable
to receivethe digital
reception
Mains leadunplugged
Mains fuseblown
Aerial is disconnected
Aerial is damagedmisaligned
Out of digitalsignal area
Tuned to digital teletextchannel
Channel isscrambled
Receiveroff
Handset notaimed correctly
Front panelobstructed
Handset batteries exhausted
1 The batteries in your remote
controllerneed replacing
2 Thereis an obstruction
blockingthe signal path
between theremote controller
and the receiver
he aerial feedfrom new
point may comethrough a
distributionsystem which may
reduce thedigital signal
SET TOP BOX
T
level to the
receiver
Check mainslead
Check fuse
Check aeriallead
Check aerial
Check withdealer
Retune to another channel
Select alternative channel
Plug in and turnon receiver
Aim handsetat front panel
Check for obstructions
Replace handset batteries
Re installchannels to cancel
channel lock
1 Replace the batteries
2 Checkthat there is nothing
the
path betweenthe remote
controllerand the receiver
ntenna
blocking
Try a directfeed from
the a
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