Problem Solving | HP 6MP, 6p specs

5

Problem Solving

Overview

This Chapter helps you troubleshoot printer problems in the following areas:

∙	Clearing paper jams	Page 5-2
	Tray 2 paper feed area	Page 5-3
	Toner cartridge area	Page 5-4
	Output areas	Page 5-5
	Removing torn pieces of paper	Page 5-6
∙ Solving print quality problems		Page 5-7
	Print quality checklist	Page 5-7
	Image defect examples	Page 5-7
∙	Troubleshooting checklist	Page 5-10
	Error messages	Page 5-12
	General printing problems	Page 5-15
	Infrared printing problems	Page 5-17
	Macintosh problems	Page 5-18
	PostScript errors	Page 5-21

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Problem Solving 5-1

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HP 6MP, 6p manual Problem Solving

Contents

HP 6P/6MP Page Take a look at all HP Support has to offer User’s Manual Warranty Table of Contents Printing Tasks Problem Solving Connect Printer to a LocalTalk Network Printer Setup Installation Checklist Review Printer Parts and Locations Printer Setup Prepare a Location for the Printer Remove the Internal Packaging Install the Toner Cartridge Load Paper into Tray Tray 2 hints Attach Printer Cables Small Parallel Port C on preceding Choosing a Printer ConnectionLarge Parallel Port B on preceding LocalTalk Port a on preceding Attaching a Parallel Printer Cable Attaching a Macintosh Printer Cable Attach the Power Cord Windows Printing System Install Printer SoftwareDOS Remote Control Panel Macintosh Printing Software Click Add Printer Click Install Unlisted Installing the Windows Printing SoftwarePrinter setup is complete For Windows 3.1 and Windows 3.11 for Workgroups For Windows Click Have Disk For Windows 3.1 and Windows 3.11 for Workgroups Installing the DOS Printing Software To install the DOS Remote Control Panel Installing the Macintosh Printing Software Completing Macintosh Installation in a GX Environment Click the HP LaserJet 6MP GX icon Printer Setup Printer Basics Getting to Know the Printer Formatter Memory through the aid of Memory Enhancement technology MEt JobCancel button Top and Front Status Panels Printer has two buttons JobCancel a and Go B Button Usage Light Patterns Top Status Panel Light Messages Front Status Panel Light Messages Printer Test Pages PCL Test PagesPostScript Test Pages Printing Test Pages from Software How to Print Test PagesPrinting Test Pages from the Printer Open the LaserJet Printers group Example of a Self Test Self test Example of a PostScript Configuration Printable AreaCount 5PostScript configuration Network and Switch Box Users Printer Software Windows Printing System Components Printer Drivers Windows 95 Users Windows 3.1 and Windows 3.11 for Workgroups Users ∙ Sound Deinstaller∙ Uninstaller ∙ Status Window ∙ Remote Control Panel DOS Remote Control PanelConfiguring the Parallel Ports For DOS versions 4.0 and later, add Macintosh Printing Software Components ∙ HP LaserJet Printer Driver and 6MP PPD File∙ HP LaserJet 6MP QuickDraw GX Printer Driver Accessories and Ordering Information On following Printer Printer Basics Printing Tasks Overview Preparing for Printing Purchasing Paper and Other Media Media Input Options Tray 1 multi-purpose Media SizesTray 2 paper cassette Media Sizes Media Output Options Rear Output TrayTop Output Tray Loading Media into Tray Tray 1 hint Changing Paper Size in Tray Continue here if not using Legal paper size Job Cancel Tips Printing TasksStopping a Print Job Manual Feed Printing Pausing between Pages Manual FeedManual Feed with Pause Printing on Both Sides of Media Duplexing Tips for Duplex Printing Printing on Special Media Printing on Letterhead and Preprinted FormsTray 1 Letterhead/3-Hole Punch Orientation Printing on Envelopes Printing on Labels Label Guidelines Printing on Transparencies Transparency Guidelines Printing on Custom-Sized Media Custom-Sized Media Guidelines Printing with the Infrared Port Wireless Printing Printing Instructions for the Infrared Port Printing Tasks Printer Tips and Maintenance Printer Tips and Maintenance Saving Money with the Printer Printing on Both Sides of Paper DuplexingPrinting Multiple Pages on a Sheet N-up Printing Using EconoMode Finishing Print Jobs When Running Out of TonerExtending the Life of the Toner Cartridge Extending the Life of the Toner Cartridge Life Expectancy Toner Cartridge MaintenanceUsing Non-HP Toner Cartridges Storing Toner Cartridges U t i o n Do not touch the transfer roller Internal Cleaning Procedure Problem Solving Clearing Paper Jams Paper Jam Tray 2 Paper Feed Area Paper Jam Toner Cartridge Area Paper Jam Output Areas Paper Jam Removing Torn Pieces of Paper Solving Print Quality Problems Print Quality ChecklistImage Defect Examples Vertical Fade Problem Solving Troubleshooting Checklist Problem Solving Troubleshooting Error Messages Troubleshooting Data Error Messages Temporary Error three different light patterns are possible Print Speed Troubleshooting General Printing ProblemsTray Selection Blank, Distorted, or Incomplete Printing Font Problems Network Issues Troubleshooting Infrared Printing Problems Troubleshooting Macintosh Problems Solving Problems in the Chooser Solving Macintosh Printing Errors Click Setup Click Select PPD Selecting an Alternate PPD PostScript Printer DescriptionRenaming the Printer Troubleshooting PostScript Errors Problem Solving Warranties/Licenses Limited Printer Warranty Exclusions Warranty Limitations Limit of Liability Service During the Warranty Period Service After the Warranty Period Toner Cartridge Warranty Repackaging Guidelines Service Information Form HP Software Product License Terms and Conditions Other Phone Numbers Sales and Service OfficesCalling for Help Address Printer Specifications Environmental Specifications Regulatory Information FCC Regulations Laser Safety Statement Vcci Statement Japan LED Safety Ozone EmissionEnergy Star Computers Compliance Laser Statement for Finland Laserturvallisuus Declaration of Conformity Declaration of Conformity Media Specifications Media Specifications Paper and Preprinted Forms Heavy Paper StockPaper Guidelines Paper Weight Equivalence Table Approximate Shaded areas indicate a standard weight for that grade Adhesive Labels Label Construction Overhead Transparencies Envelopes Envelope Construction Envelope Storage Double Side Seam EnvelopesEnvelopes with Adhesive Strips or Flaps Envelope Margins Card Stock Card Stock ConstructionCard Stock Guidelines Media Specifications Connect Printer to a LocalTalk Network Connect to the End of a Network Connect to the Middle of a Network Figure C-2Page Installing SIMMs Continue on the following Checking Simm Installation PCL Printer Commands PCL Printer Commands Escape Sequences PCL Printer Command Syntax Figure E-1 Using PCL Printer Commands PCL Font SelectionEscape Character Common PCL Printer Commands Setup Strings PCL Printer Commands E-5 Font Selection Index Cables Index-2 Index-3 Index-4 Index-5 Index-6 Printed on Recycled Paper