5

Problem Solving

Overview

This Chapter helps you troubleshoot printer problems in the following areas:

Clearing paper jams

Page 5-2

 

Tray 2 paper feed area

Page 5-3

 

Toner cartridge area

Page 5-4

 

Output areas

Page 5-5

 

Removing torn pieces of paper

Page 5-6

Solving print quality problems

Page 5-7

 

Print quality checklist

Page 5-7

 

Image defect examples

Page 5-7

Troubleshooting checklist

Page 5-10

 

Error messages

Page 5-12

 

General printing problems

Page 5-15

 

Infrared printing problems

Page 5-17

 

Macintosh problems

Page 5-18

 

PostScript errors

Page 5-21

EN

Problem Solving 5-1