Troubleshooting Checklist
If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
Make sure the printer Ready (front) light is on.
∙If no lights are on:
•Check the power cord connections.
•Check the On/Off switch.
•Check the power source.
∙If the Error (back) light is on, go to page
∙If any other light sequences are on, check the status messages starting on page
Press [Go] to print a demo page to verify that the printer is feeding paper correctly.
∙If a demo page does not print:
•Check the paper supply in Tray 2. (See page
•Check the print queue or print spooler to see if the printer has been paused.
∙If the page jams in the printer, go to page
Check the demo page to see if it printed correctly.
∙If there is a print quality problem, go to page
Print a short document from a software application to verify the computer and printer are connected and are communicating correctly.
∙If the page does not print:
•Check the cable connection between the printer and computer.
•Make sure you are using the proper cable. (See page
•Check the software application to make sure you are using the proper printer driver and port.
∙If the page is interrupted during printing, go to “Blank, Distorted, or Incomplete Printing” on page
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