Troubleshooting Macintosh Problems

Solving Problems in the Chooser

∙Printer driver icon does not appear in the Chooser.

Reinstall the printer software. See software installation instructions beginning on page 1-13.

∙Printer name does not appear in the “Select an HP LaserJet Printer” box in the Chooser or list box.

∙Make sure the cables are connected correctly, the printer is on, and the Ready (front) light is on.

∙Make sure the printer cable is connected to the computer’s printer port.

∙Make sure the correct printer driver has been selected in the Chooser.

∙If the printer resides on a network with multiple zones, make sure the correct zone is selected in the “AppleTalk Zones” box in the Chooser.

∙Make sure the printer has been chosen in the Chooser by printing a self test. (Simultaneously press [Go] and [Job[Cancel].) Check the name of the printer displayed on the self test page.

∙Make sure the AppleTalk is on. (The button next to Active is selected in the Chooser.)

∙Make sure you are using a high-quality cable.

∙Make sure the printer is on the correct network. Select the Network control panel from Control Panels in the Apple menu and then choose the correct network.

∙The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser. (This is a non-GX-environment.)

1Reinstall the printer software. (See software installation instructions beginning on page 1-13.)

2Select an alternate PPD. (See page 5-20.)

3Your PPD may have been renamed. If so, select the renamed PPD. (See page 5-20.)

5-18 Problem Solving

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